At a Glance
- Tasks: Support and enhance digital education platforms for an innovative learning experience.
- Company: Join a world-leading institution committed to digital education transformation.
- Benefits: Enjoy 43 days of annual leave, flexible working, and a generous salary package.
- Other info: Hybrid role with opportunities for personal and professional growth in a diverse culture.
- Why this job: Be part of shaping the future of digital education while supporting staff and students.
- Qualifications: Experience with digital education services and strong troubleshooting skills required.
The predicted salary is between 37800 - 46200 £ per year.
About the role Are you an experienced digital education professional looking to play a key role in supporting learning technologies at a world‑leading institution?As a Digital Education Support Analyst, you will provide hands‑on operational support for centrally managed digital education services that underpin teaching and learning at Imperial.
Working closely with academic departments, Faculty Ed Tech Labs, ICT colleagues, and external suppliers, you will provide expert operational support for a portfolio of digital education platforms and services.
You will provide advice and guidance, help drive adoption, resolve complex issues, and enhance the digital education user experience across the institution.
This is an exciting opportunity to join the Digital Education Services team at a pivotal moment in Imperial’s digital education transformation.
As the institution prepares for the full rollout of the Canvas Learning Management System, you will contribute to the development of a modern, reliable and secure digital learning environment, supporting innovation and helping to shape the future of digital education at Imperial.
What you would be doing You will support and advise staff and students in the effective use of digital education platforms, including Canvas, Panopto, and Turnitin.
You will resolve complex helpdesk queries, ensuring agreed service levels and performance standards are consistently met.
You will create, maintain, and manage documentation, including guidance materials.
You will deliver training and share knowledge to support user confidence, adoption of services, and continuous service improvement.
You will contribute to digital assessment and digital education projects, including the rollout, adoption, and continuous improvement of new tools and platforms.
You will keep up to date with developments in digital education technologies and represent Digital Education Services in cross‑institutional forums and working groups.
What we are looking for Experience supporting digital education services such as an LMS and lecture capture platforms.
Proven ability to provide high‑quality operational support to staff and students.
Strong troubleshooting skills.
Experience working to defined service standards and managing multiple priorities effectively.
Excellent communication skills, with the ability to explain technical concepts to non‑technical audiences.
Strong service ethos and the ability to build positive working relationships across diverse teams.
What we can offer you The opportunity to continue your career at a world‑leading institution and be part of our mission to deliver world‑class teaching and learning.
Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
Interest-free season ticket loan schemes for travel.
Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information This is a full‑time, open‑ended post.
The role is hybrid, with on‑site working primarily based at Imperial’s White City and occasionally at South Kensington campuses.
Applications for this position are only accepted through online application.
Should you require any further details about the role, please contact: Head of Education Platforms, John Ramsay -j. ramsay@imperial. ac. uk
Digital Education Support Analyst in London employer: Imperial College London
As a Section Manager at Imperial College, you will thrive in a world-renowned institution dedicated to advancing research for the benefit of humanity. Enjoy a competitive salary and an impressive benefits package, including 41 days of annual leave, flexible working options, and access to on-site leisure facilities. Join a diverse and inclusive work culture that prioritises your personal and professional growth, making it an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Education Support Analyst in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Imperial College London looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Digital Education Support Analyst at Imperial College London, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Digital Education Support Analyst in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Imperial College London, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Imperial College London and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Imperial College London
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Imperial College London might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Imperial College London.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
