At a Glance
- Tasks: Provide IT support, resolve technical issues, and assist staff and students.
- Company: Join Imperial College London, a top global university with a vibrant tech community.
- Benefits: Competitive salary, 25 days leave, gym access, and professional development.
- Other info: Flexible working opportunities and extensive wellbeing support available.
- Why this job: Kickstart your IT career with hands-on experience in a world-class environment.
- Qualifications: Passion for IT, problem-solving skills, and a desire to learn.
The predicted salary is between 18000 - 25000 £ per year.
Hours: 35 hours per week, working a rota between 08:30 and 18:00.
Location: South Kensington (with travel to other Imperial College London campuses in Zones 1-2).
Start Date: 12th August 2026.
Advert Closing Date: The advert closing date is Sunday 7th June 2026 at 23:59; however, the role may close earlier if sufficient applications are received. We encourage candidates to apply as early as possible.
Are you interested in technology and looking to start your career or your first job in IT? If you have a genuine interest in IT and enjoy helping others with technical challenges, we encourage you to apply!
About Imperial College London: Imperial College London is a world top ten University with an international reputation for excellence in teaching and research. Consistently rated amongst the world's best Universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. We are looking for the best talent to join us in our mission, enabling Imperial to achieve enduring excellence in research and education for the benefit of society, by providing world-class information technology services.
About the Apprenticeship: Our IT Support Technician Apprenticeship Programme is designed to give you hands‑on experience within a fast‑paced IT environment, supporting the development of a strong foundation for a career in technology. Through a combination of practical work and structured learning, you'll gain the skills and knowledge needed to succeed in a digital support role. Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months. You'll work within Imperial's ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries. Your experience will be delivered across the following areas, giving you exposure to different support environments:
- 1st Line Service Desk – delivering remote support via phone, email and live chat, and managing requests through the service management system.
- TechBar – providing face‑to‑face IT support at designated campus locations.
- Field Engineering Support – delivering deskside, in‑person technical support across college buildings.
Training & Qualification: Alongside hands‑on experience, you'll receive structured training and support to help you develop throughout the programme. This includes:
- An initial one‑week induction delivered by Imperial and the apprenticeship training provider.
- A minimum of 20% off‑the‑job learning across the duration of the apprenticeship.
- The remaining 80% of your time spent in role, gaining practical experience while carrying out your day‑to‑day responsibilities.
- Ongoing support with assessments and evidence gathering throughout the programme.
On successful completion, you'll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT.
Location & Travel: You’ll begin your apprenticeship at Imperial’s South Kensington campus, working on‑site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working. The role will involve travelling to other Imperial campuses across London Zones 1-2, so flexibility and a willingness to work across different locations is essential. This exposure provides valuable insight into how IT services operate within a large, world‑leading organisation and will support your development and future progression in the field.
About You: We’re looking for someone who is:
- Passionate about IT, curious, proactive and excited to start a career in tech, with a strong desire to learn.
- Excited about hands‑on problem‑solving and may have experience in fixing devices, troubleshooting PCs or gaming consoles, or helping friends and family with technology.
- Customer‑focused, friendly and confident, communicating professionally, politely and clearly with others.
- Analytical and solution orientated, resilient and positive when tackling challenging issues.
- Reliable, organised and effective with time‑keeping, able to stay calm under pressure in a fast‑paced environment.
- A collaborative team player who works well with others and adapts easily to change.
Why Join Imperial: A well‑supported Apprenticeship Programme with expert mentoring and a competitive annual salary. Structured learning and funded training, leading to a recognised Level 3 qualification and a strong foundation for a career in IT. 25 days annual leave, plus 8 additional University closure days and 8 Bank Holiday days. Access to world‑class facilities, campuses and inclusive staff networks within a welcoming and diverse environment. Extensive wellbeing support and gym membership options at Move Imperial, including gym and swim access, fitness classes and a climbing wall. Recognition and rewards for going above and beyond, including a University Garden Party for nominated staff and quarterly ICT Awards. Cycle‑to‑work and Electric Vehicle scheme, staff discounts, and much more!
At Imperial, our values - Respect, Collaboration, Excellence, Integrity and Innovation - guide everything we do. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. We particularly encourage applications from women, ethnically diverse candidates, career changers and adult learners.
Recruitment Process: Short online application – including a small number of screening questions focused on your motivation, interest in the apprenticeship, and overall suitability. All applications are reviewed by people, so we encourage honest, personal responses written in your own words that reflect your aspirations and experiences. Teams interview – a short, virtual interview using strength and scenario‑based questions to assess your skills, behaviours, and approach to real‑life situations. On‑site assessment day – held at Imperial’s South Kensington campus on 6th July 2026, where you’ll take part in a series of activities designed to give you a feel for the role and allow us to learn more about you.
Eligibility Criteria: You’ll need to meet the standard government eligibility criteria for this apprenticeship.
Ready to Apply? If you are interested in technology and looking to start your career or your first job in IT, this apprenticeship offers structured training and real‑world experience within a world‑leading University. Apply now to be considered for the August 2026 cohort!
More Information & Support: We’re committed to supporting you to perform at your best throughout the application and interview process. If you require any reasonable adjustments, please let us know as part of your application and we’ll be happy to support you. Please note: all applications must be submitted online (not via email or social media).
IT Support Apprentice employer: Imperial College London
Imperial College London is an exceptional employer, offering a well-supported IT Support Technician Apprenticeship Programme that combines hands-on experience with structured learning in a world-class environment. With a commitment to employee growth, competitive salary, and extensive benefits including 25 days of annual leave and access to top-notch facilities, Imperial fosters a collaborative and inclusive culture that empowers apprentices to thrive in their careers while contributing to cutting-edge research and education.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Get to know the company! Research Imperial College London and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support and customer service. Role-play with a friend or family member to build your confidence and improve your communication skills.
✨Tip Number 3
Show off your passion for tech! Be ready to share any personal projects or experiences you've had with troubleshooting devices or helping others with tech issues. This will demonstrate your enthusiasm and hands-on experience.
✨Tip Number 4
Apply early through our website! The sooner you submit your application, the better your chances are of standing out before the role closes. Don’t wait until the last minute!
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to hear your genuine thoughts and experiences, so don’t be afraid to be honest and personal in your responses.
Show Your Passion for IT:Make sure to highlight your interest in technology and any relevant experiences you have. Whether it’s fixing devices or helping friends with tech issues, we love to see that enthusiasm for IT!
Tailor Your Application:Take a moment to read the job description carefully and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Early:Don’t wait until the last minute! We encourage you to apply as soon as possible since the role may close early if we receive enough applications. Get your application in through our website and stand out from the crowd!
How to prepare for a job interview at Imperial College London
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common troubleshooting steps for PCs, devices, and software issues. Showing that you have a genuine interest in technology and can talk about your experiences with fixing devices will impress the interviewers.
✨Practice Customer Service Scenarios
Since this role involves helping others, think of examples where you've provided support or solved problems for friends or family. Practising how you would handle different customer service scenarios can help you articulate your approach during the interview.
✨Show Your Passion for Learning
Imperial is looking for someone eager to learn and grow. Be prepared to share what excites you about starting a career in IT and how you plan to develop your skills. Mention any relevant courses, projects, or personal interests that demonstrate your commitment to the field.
✨Be Ready for Teamwork Questions
As a collaborative team player, you should expect questions about working with others. Think of examples where you've successfully worked in a team, adapted to changes, or helped resolve conflicts. Highlighting your ability to work well with diverse groups will resonate with the interviewers.
