Head of Global Experiences & Operations

Head of Global Experiences & Operations

Full-Time 57785 - 69365 £ / year (est.) Home office (partial)
Imperial College London

At a Glance

  • Tasks: Lead and shape global student experiences and partnerships at Imperial Business School.
  • Company: Join a world-leading institution with a dynamic Student Life team.
  • Benefits: Enjoy a competitive salary, 41 days annual leave, and flexible working options.
  • Other info: Be part of a diverse culture with excellent professional development opportunities.
  • Why this job: Make a real impact on students' global experiences and enhance the school's reputation.
  • Qualifications: Experience in leading global events and strong project management skills required.

The predicted salary is between 57785 - 69365 £ per year.

This is a high-impact role shaping and delivering Imperial’s global student experience, from international immersions and strategic partnerships to innovative, safe, and academically rigorous programmes. You’ll drive operational excellence, manage a significant budget, and help expand the Business School’s global reach and reputation.

What you would be doing:

  • Lead Imperial Business School’s global experiences portfolio, shaping and delivering high-quality international immersions, study tours and partnerships that enhance the student experience and support the School’s strategic goals.
  • Combine strategic leadership with operational delivery, working with academics and external partners to design impactful global programmes, overseeing risk, travel, budgets, and student application processes.
  • Drive innovation, build strong internal and external relationships, and help raise the School’s global profile through outstanding experiences, partnerships, and operational excellence.
  • Contribute to broader community-building activity that supports student engagement across the Business School.

This is an exciting time to join a team that is evolving in response to growing demand, with a trial structure currently in place to support increasing levels of activity. As the team develops, the role is expected to evolve, with clearer areas of focus likely to emerge during the first 12 months as the structure is reviewed and refined.

What we are looking for:

  • Experience leading global experiences, events or operational delivery in a complex, fast-paced environment.
  • Strong project, budget and stakeholder management skills.
  • Confidence in managing risk, delivering high-quality outcomes, and building effective relationships across a wide range of internal and external partners.
  • Excellent communication and influencing skills, with a proactive, adaptable approach and a strong focus on continuous improvement.

What we can offer you:

  • The opportunity to lead and shape a high-profile global experiences portfolio at Imperial Business School, part of a world-leading institution.
  • A chance to play a key role in developing international partnerships, global immersions and innovative student experiences that directly support the School’s reputation and strategic ambitions.
  • A varied leadership role within a dynamic Student Life team, with significant international travel and opportunities to represent the School across global partner networks, events and experiences.
  • The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
  • Benefit from a sector-leading salary and remuneration package, including 41 days’ annual leave and a generous pension scheme.
  • Access to a range of workplace benefits including flexible working, generous family leave, on-site leisure facilities and a cycle-to-work scheme.
  • Interest-free season ticket loan schemes for travel.
  • Be part of a diverse, inclusive and collaborative culture, with staff networks and resources to support your wellbeing and professional development.

This is a full time, open-ended position based at South Kensington campus (hybrid).

If you require any further details about the role, please contact: Julia McShane, Director of Student Life – j.mcshane@imperial.ac.uk

£57,785 to £69,365 per annum

Head of Global Experiences & Operations employer: Imperial College London

Imperial Business School is an exceptional employer, offering a unique opportunity to lead and shape a high-profile global experiences portfolio within a world-leading institution. With a commitment to employee growth, a diverse and inclusive work culture, and a generous benefits package including 41 days of annual leave and flexible working options, you will thrive in a dynamic environment that values innovation and collaboration. Join us at our South Kensington campus and be part of a mission that uses science for humanity while enjoying significant international travel and professional development opportunities.

Imperial College London

Contact Details:

Imperial College London Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Head of Global Experiences & Operations

Network Like a Pro

Get out there and connect with people in the industry! Attend events, join relevant groups, and don’t be shy about reaching out to alumni or professionals on LinkedIn. Building relationships can open doors that a CV just can’t.

Showcase Your Experience

When you get the chance to chat with potential employers, make sure to highlight your past experiences that align with the role. Use specific examples of how you've led global experiences or managed complex projects to demonstrate your fit for the job.

Prepare for Interviews

Do your homework before interviews! Research the company, understand their values, and think about how your skills can contribute to their goals. Practise common interview questions and prepare some thoughtful questions to ask them too.

Apply Through Our Website

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.

We think you need these skills to ace Head of Global Experiences & Operations

Strategic Leadership
Operational Delivery
Project Management
Budget Management
Stakeholder Management
Risk Management
Relationship Building

Some tips for your application 🫡

Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading global experiences and operational delivery. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!

Showcase Your Leadership Skills:In your application, emphasise your ability to manage teams and drive strategic initiatives. We’re looking for someone who can lead with confidence, so share examples of how you’ve successfully managed budgets and built relationships in previous roles.

Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for the team!

Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity at Imperial Business School.

How to prepare for a job interview at Imperial College London

Know Your Global Experiences

Make sure you’re well-versed in the current global experiences and partnerships that Imperial Business School offers. Research their recent international immersions and study tours, and be ready to discuss how your experience aligns with their strategic goals.

Showcase Your Operational Excellence

Prepare examples that highlight your project management and budget oversight skills. Be ready to discuss specific instances where you’ve successfully managed complex operations or events, demonstrating your ability to deliver high-quality outcomes.

Build Relationships in the Room

During the interview, focus on your communication and influencing skills. Think of ways to engage with the interviewers, showing how you can build effective relationships with both internal teams and external partners, which is crucial for this role.

Emphasise Adaptability and Innovation

Be prepared to discuss how you’ve adapted to fast-paced environments and driven innovation in your previous roles. Share examples of how you’ve implemented continuous improvement strategies, as this will resonate well with their evolving team structure.