At a Glance
- Tasks: Lead a team to provide top-notch customer service in guest accommodation.
- Company: Join a prestigious institution with a focus on respect and collaboration.
- Benefits: Competitive day and night rates, plus holiday pay.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact while gaining valuable leadership experience this summer.
- Qualifications: Experience in customer service and financial procedures required.
The predicted salary is between 39500 - 42000 £ per year.
Salary: Day Rate £18.95 and Night Rate £20.02, plus Holiday Pay
About the role
Are you friendly, confident, and outgoing with plenty of enthusiasm and a can-do attitude? If so, we have excellent fixed term (June-September 2026) opportunities for three Team Leaders to join our Property Division Guest Accommodation Operations Team. You will be joining the Team for a three-month period as a casual worker to provide a wide range of tasks supporting the running of our Guest Accommodation within Princes Gardens at our South Kensington Campus during the summer vacation period.
What you would be doing
- You will provide supervision and guidance on all matters relating to front of house services and take a leading role in ensuring our customer services meets or exceeds expectations.
- You will assist the Guest Operations Manager with a wide range of staff related issues including training, discipline and work performance of the reception staff.
- You will be responsible for ensuring adherence to a range of policies, procedures and standards in support of a professional customer focused reception service.
- You will effectively supervise the reception areas and services, ensuring customers are provided with the highest levels of care, advice and support.
- You will be responsible for the appearance of the reception area, provide updates to hall and cleaning supervisors, and report maintenance issues and ensure they are dealt with timely.
- The role will be required to ensure building evacuations are conducted appropriately and assistance is provided for vulnerable guests.
- You will assist with Finance matters, cash and stock control and ensure staffing costs stay within budget.
- This role requires flexibility, sound judgement, and the ability to manage priorities effectively.
If you are interested in this opportunity, please ensure your application/statement clearly demonstrates how you meet all essential criteria outlined in the person specification.
What we are looking for
- Previous experience of working in a similar fast paced, busy customer focused environment.
- Experience of financial procedures and cash handling.
- A good command of verbal English proven by the attainment of a basic level English language course, to be able to understand basic instructions and communicate effectively with customers, including staff, students and visitors.
- Ability to work within and develop a team.
- Good time management, customer service and organisational skills.
- Excellent IT skills to include Microsoft Office.
- Ability to exercise initiative.
- A flexible approach to working, sufficient to work a 5/7 days per week arrangement, work evenings and weekends.
- Positive and enthusiastic attitude towards all tasks given.
- The ability to stay calm and good humoured under pressure.
- Desire to deliver and achieve high standards of service.
What we can offer you
At Imperial, our values—respect, collaboration, excellence, integrity, and innovation—guide everything we do. You’ll be part of a supportive and forward-thinking team, working on projects that directly contribute to the safety and wellbeing of our community. We are committed to creating an inclusive working environment and welcome applications from all backgrounds. We particularly encourage interest from individuals who are underrepresented in our workforce. Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information
These are fixed term positions on a casual agreement from June until the end of September 2026. If you require any further details on the role please contact Rachel Simon, Guest Operations Manager by email – r.simon@imperial.ac.uk
Closing Date: Midnight on Sunday, 26 April 2026
Guest Accommodation Team Leader employer: Imperial College London
Imperial College London’s Dyson School of Design Engineering is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the field of Fair and Responsible AI. With a strong emphasis on research impact and teaching excellence, employees benefit from extensive professional development opportunities and the chance to engage with leading external partners, all within a prestigious academic environment in one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Accommodation Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Imperial and their values. This way, you can show how your own attitude and experience align with their focus on respect, collaboration, and excellence.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your leadership potential! As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare to discuss how you've successfully led teams in the past and how you plan to support your colleagues in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Imperial and ready to contribute to their mission.
We think you need these skills to ace Guest Accommodation Team Leader
Some tips for your application 🫡
Show Your Enthusiasm:Make sure your application reflects your friendly and outgoing personality. We want to see that can-do attitude shine through in your writing!
Tailor Your Application:Read the job description carefully and highlight how your experience matches the essential criteria. We love seeing specific examples of your past work in customer-focused environments.
Keep It Professional:While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and check for any spelling or grammar mistakes before hitting send.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised.
How to prepare for a job interview at Imperial College London
✨Show Your Enthusiasm
Make sure to convey your friendly and outgoing personality during the interview. Share examples of how your can-do attitude has positively impacted customer service in previous roles. This will help demonstrate that you’re a great fit for the Guest Accommodation Team Leader position.
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities. Be prepared to discuss how your past experiences align with the tasks mentioned, such as supervising front-of-house services and managing staff performance. This shows you’re serious about the role and understand what’s expected.
✨Demonstrate Team Leadership Skills
Think of specific instances where you’ve successfully led a team or handled staff-related issues. Highlight your ability to train and motivate others, as well as how you’ve maintained high standards of service. This will reassure the interviewers that you can effectively manage the reception area and support your team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, challenges faced during peak times, or how success is measured in this role. Asking questions shows your genuine interest in the position and helps you assess if it’s the right fit for you.
