Business Systems & Insights Manager

Ready to shape the future of CRM and data insights as our Business Systems and Insights Manager? Join Imperial Business School to lead the development of our HubSpot platform, drive system integrations, and deliver the data, reporting, and user expertise that support world-class marketing, recruitment, and admissions.

What you would be doing

As our Business Systems and Insights Manager, you will lead the development and effective use of the Business School's CRM platform, HubSpot, supporting marketing, recruitment, and admissions teams to work more efficiently and make better use of data.

You will manage and enhance CRM functionality, develop integrations and reporting solutions, and provide guidance and training to users to ensure best practice. Working with stakeholders across the Business School and wider Imperial community, you will use data insights to improve processes, support strategic decision-making, and enhance the candidate journey.

What we are looking for

We are looking for someone who can combine technical expertise, analytical thinking, and strong stakeholder management skills to maximise the value of our business systems.

You will have experience of:

• Managing and developing CRM or marketing automation platforms, ideally HubSpot.
• Creating reports, dashboards, and data insights to support decision-making.
• Delivering user training and encouraging adoption of new systems and processes.
• Managing data quality, governance, and compliance within a CRM environment.
• Supporting system integrations using APIs and working with technical partners.
• Analysing business processes and identifying opportunities for improvement.

You will be:

• A proactive problem solver who enjoys improving systems and ways of working.
• Able to communicate effectively with both technical and non-technical audiences.
• Highly organised, detail-oriented, and comfortable managing multiple priorities.
• Collaborative, adaptable, and motivated by using technology and data to create impact.

What we can offer you

• The opportunity to join Imperial Business School, a world-leading institution, and play a key role in shaping how technology, data, and insights support global education and student recruitment.
• The chance to lead the continued development of a critical CRM platform, HubSpot, helping teams improve processes, enhance user capability, and make data-driven decisions.
• Work collaboratively with colleagues across Marketing, Recruitment and Admissions, Business School teams, and wider Imperial stakeholders on projects that directly impact the candidate experience.
• Be part of a forward-thinking Business Systems & Insights team, with opportunities to influence systems strategy, automation, integrations, and data governance.
• Benefit from a sector-leading salary and remuneration package, including 41 days' annual leave and generous pension schemes.
• Access a range of workplace benefits including flexible working options from day one, generous family leave packages, on-site leisure facilities, and cycle-to-work schemes.
• Join a diverse, inclusive, and collaborative community with access to staff networks, learning opportunities, and resources to support your personal and professional wellbeing.

You will join the Business Systems & Insights team, working at the intersection of technology, data, and business operations to support the School's strategic objectives and enhance the experience of prospective students.

Further information

This is a full-time, open ended position based within Imperial Business School's Marketing, Recruitment and Admissions team at South Kensington campus (hybrid).

If you require any further details about the role, please contact: Dale Mayfrey - d.godfrey@imperial.ac.uk.