Business Analyst - London

Job Type: Full-Time. Starting Salary: 57785 - 69365 per annum plus benefits.

About the role:

Imperial College London is undertaking an ambitious, organisation-wide transformation of our professional services, digital and physical environment to ensure they continue to support our world-leading research and education. Join the Transformation Team and be at the heart of it.

What you would be doing:

• Join Imperial College London as a Business Analyst within the Transformation Team.
• Operating in a matrix environment, you will focus on improving the value delivered to students, faculty and researchers across key service journeys.
• You will analyse and shape end-to-end experiences, turning user insight into measurable improvements and better outcomes.
• Throughout the design lifecycle, you will develop evidence-based options that inform strategic decisions and support successful delivery.
• Gather and synthesise user needs - run interviews, workshops and observational research to capture problems and priorities.
• Define clear, testable requirements - convert insight into requirements, user stories and acceptance criteria that steer solution design and delivery.
• Map and design processes - create as-is and to-be process maps and value flows that reveal improvement opportunities.
• Shape solutions - work with architects, developers and service owners to validate designs and participate in acceptance testing.
• Deliver decision-ready artefacts - produce concise analysis, options appraisals, and data that enable informed choices.
• Investigate complex issues - deep-dive into ad-hoc business problems, identify root causes and recommend pragmatic, evidence-based solutions.

What we are looking for:

• Proven experience in business analysis, service design or a closely related role, ideally within complex organisations.
• Strong stakeholder skills - able to engage confidently at all levels and across functions.
• Excellent analytical and problem-solving ability, with attention to data and measurable outcomes.
• Experience documenting processes and producing artefacts that support decision-making.
• A collaborative, adaptable approach - comfortable working in a changing environment and delivering to tight timelines.
• Commitment to inclusive practice and clear, accessible communication.

You will be expected to work flexibly across teams, producing high-quality outputs that support programme decisions and delivery.

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 41 days' annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information:

First stage virtual interviews will take place w/c 1st July and second stage in-person interviews will take place w/c 15th July. Join Imperial and help shape the future of how a world-leading university works. This role is for a fixed-term contract for 12 months. There is also a 6 month FTC role available.

If you require any further details about the role, please contact: David Speight.