Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide fast, friendly operator services and handle emergency calls at Charing Cross Hospital.
- Company: Join the dynamic team at Imperial College Healthcare NHS Trust.
- Benefits: Flexible working, career development, and staff recognition schemes.
- Why this job: Make a real difference in patient care while developing your healthcare career.
- Qualifications: Experience in NHS Call Centre/Switchboard and excellent communication skills required.
- Other info: Opportunities for flexible work arrangements and a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
To provide a fast, friendly and efficient operator service to the Trust, its staff, patients and visitors. The post holder will be located at Charing Cross Hospital. The operator team will work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.
Responsibilities
- Operate the switchboard and provide operator services for the Trust, handling approximately 4,000 operator‑handled calls a day and being responsible for all emergency call outs made throughout the Trust.
- Work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.
- Support the Patient Service Centre as part of the Switchboard Team at Imperial College Healthcare NHS Trust, serving Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You\\\’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Requirements / Qualifications
- Ideally at least 1 year NHS Call Centre/ Switchboard experience.
- The successful candidate will be able to demonstrate excellent communication, prioritisation and initiative skills, along with attention to detail. The ability to work under pressure is a must.
- Well-organised and hardworking, with excellent communication and administrative skills.
About us
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
#J-18808-Ljbffr
Switchboard Operator employer: Imperial College Healthcare NHS
Contact Detail:
Imperial College Healthcare NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Get to know the Trust! Research Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Switchboard Operator, you'll be handling a lot of calls. Try role-playing with friends or family to get comfortable with different scenarios. This will help you stay calm and collected under pressure.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the Trust. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Show Your Communication Skills: As a Switchboard Operator, communication is key! Make sure your application highlights your ability to communicate clearly and effectively. Use examples from your past experiences to show us how you’ve handled calls or worked in a busy environment.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the job description! Highlight your NHS experience and any relevant skills that align with what we’re looking for. This shows us you’re genuinely interested in the role.
Be Detail-Oriented: Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. A polished application reflects your organisational skills and shows us you take pride in your work.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Imperial College Healthcare NHS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Switchboard Operator. Familiarise yourself with the key tasks, such as handling emergency calls and providing operator services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Switchboard Operator, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated under pressure. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Your Ability to Work Under Pressure
Given the fast-paced environment of a switchboard, it's important to highlight your ability to stay calm and organised during busy times. Think of specific situations where you successfully managed multiple tasks or handled stressful scenarios, and be ready to share these stories.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the Trust is the right fit for you.
