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- Tasks: Support clinical staff with digital systems and manage ongoing system configurations.
- Company: Join a leading healthcare trust focused on innovative patient care.
- Benefits: Flexible working, career development, and staff recognition schemes.
- Why this job: Make a real difference in healthcare while advancing your career.
- Qualifications: Strong analytical and communication skills; experience with digital systems preferred.
- Other info: Work in a vibrant team committed to equality and flexibility.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The trust has an ambitious and wide-reaching IT strategy. This includes the support, implementation and upgrades to key systems such as our endoscopy, colposcopy and intensive care systems.
Role
The application support analyst Band 5 will support our clinical and non‑clinical staff with the configuration and use of our digital systems. The analyst will work in the Managed Applications Support Team, part of the overall ICT Application Support team, supporting the Trust’s core applications.
The responsibilities include managing Business as Usual requests and ongoing system configuration, handling issues and problems logged on the ICT Service Desk, maintaining the availability, responsiveness, security and data integrity of the system, and managing reference data within the system. The holder must be familiar with local trust standards, policies and procedures as well as nationally mandated policies and standards and apply them to the systems supported.
Competencies required include analytical and communication skills for the day‑to‑day administration and management of Trust applications, ability to work with users, understand their needs, resolve issues, provide feedback, report progress, and document support standards and procedures. The role also involves championing the system, promoting its use, collaborating with developers and external agencies/suppliers, managing work to meet National and Trust requirements, ensuring timescales are met, and adhering to Service Level Agreements.
Benefits
- Career development
- Flexible working and wellbeing
- Staff recognition scheme
- Optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities
Values and Opportunities
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You\’ll get an experience like no other and will fast forward your career.
Equality and Flexibility
We are committed to equal opportunities and improving the working lives of our staff. We will consider applications to work flexibly, part time or job share. Please talk to us at interview.
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Application Support Analyst employer: Imperial College Healthcare NHS
Contact Detail:
Imperial College Healthcare NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the trust on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. We should be ready to discuss how we’ve tackled issues in the past and how we can champion the system effectively.
✨Tip Number 3
Showcase our analytical skills! During interviews, we can share specific examples of how we've resolved problems or improved processes in previous roles. This will highlight our ability to meet the trust's needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to align with the trust’s values and mission.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role of Application Support Analyst. We want to see how you can support our clinical and non-clinical staff effectively!
Showcase Your Communication Skills: Since this role involves working closely with users and resolving issues, it's crucial to demonstrate your communication skills. Use examples in your application that show how you've successfully collaborated with others in the past.
Highlight Your Analytical Abilities: As an Application Support Analyst, you'll need strong analytical skills. Be sure to include specific instances where you've used these skills to solve problems or improve processes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at Imperial College Healthcare NHS
✨Know Your Systems
Familiarise yourself with the key systems mentioned in the job description, like endoscopy and colposcopy systems. Understanding how these systems work and their importance to clinical staff will show your genuine interest and readiness for the role.
✨Showcase Your Communication Skills
Since the role requires strong communication skills, prepare examples of how you've effectively communicated with users in the past. Think about times when you resolved issues or provided feedback, as this will demonstrate your ability to work collaboratively.
✨Understand Trust Policies
Make sure you’re up to speed with local trust standards and nationally mandated policies. Being able to discuss how you would apply these standards to the systems supported will highlight your preparedness and commitment to compliance.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows that you're engaged and thinking ahead about your potential contributions.
