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- Tasks: Support telecoms and unified communications networks, providing 1st and 2nd line support.
- Company: Join Imperial College Healthcare, a leader in patient care and innovation.
- Benefits: Enjoy flexible working, career development, and wellness perks like Cycle to Work schemes.
- Why this job: Make a real impact on patient care while growing in a collaborative, fast-paced environment.
- Qualifications: Strong technical knowledge and excellent communication skills are essential.
- Other info: Opportunities for flexible work arrangements and participation in an on-call rota.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Telecoms/ UC Tech Support Engineer role at Imperial College Healthcare NHS Trust
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Join to apply for the Telecoms/ UC Tech Support Engineer role at Imperial College Healthcare NHS Trust
As a Telecoms/UC Tech Support Engineer, you’ll play a key role in supporting a complex, multi-site telecoms and unified communications network across several NHS Trusts. You’ll provide 1st and 2nd line support, troubleshoot faults, and maintain systems including Unify Openscape, Netcall, Alertive, and legacy platforms.
Your work will span installations, diagnostics, disaster recovery, and infrastructure support—ensuring 99.99% network availability.
This role demands strong technical knowledge, excellent communication skills, and a proactive, customer-focused approach. You’ll thrive in a fast-paced, collaborative environment where your contributions directly impact patient care and operational efficiency.
As a Telecoms/ UC Tech Support Engineer your role is to contribute to the provision of service through:
- The provision of 1st line, 2nd line support to users, through the service desk function.
- Accurate identification of faults and issues affecting the system/ network and early resolution to ensure 99.99% network availability is maintained.
- Engage 3rd party service providers as directed by Telecoms/ UC Network/ Systems Engineers.
- Installation and maintenance of new or existing network equipment as directed by Telecoms/ UC Network Engineers.
- Work to agreed SLA’s and monitor compliance.
- Participate in out of hours on call rota when applicable.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
For further details / informal visits contact: Name: Daniel Gardiner Job title: Head of Engineering Trust Telecoms Email address:
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Information Technology
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Industries
Hospitals and Health Care
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Telecoms/ UC Tech Support Engineer employer: Imperial College Healthcare NHS Trust
Contact Detail:
Imperial College Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms/ UC Tech Support Engineer
✨Tip Number 1
Familiarise yourself with the specific telecoms and unified communications technologies mentioned in the job description, such as Unify Openscape and Netcall. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully troubleshot technical issues or provided excellent customer support. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Research the NHS Trusts you’ll be supporting and understand their operational challenges. This knowledge will help you demonstrate your proactive approach and how you can contribute to improving patient care and operational efficiency.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
We think you need these skills to ace Telecoms/ UC Tech Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Telecoms/UC Tech Support Engineer position. Understand the key responsibilities, required skills, and the impact of the role on patient care and operational efficiency.
Tailor Your CV: Customise your CV to highlight relevant experience in telecoms and unified communications. Emphasise your technical knowledge, troubleshooting skills, and any previous roles that involved 1st and 2nd line support.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the NHS. Mention specific experiences that demonstrate your customer-focused approach and ability to work in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to Unify Openscape, Netcall, and other systems mentioned in the job description. Provide examples of how you've successfully maintained network availability in past roles.
How to prepare for a job interview at Imperial College Healthcare NHS Trust
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with telecoms and unified communications systems, particularly with platforms like Unify Openscape and Netcall. Highlight specific instances where you've successfully troubleshot issues or maintained network availability.
✨Demonstrate Excellent Communication Skills
Since this role involves providing support to users, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with non-technical staff or clients in the past.
✨Emphasise Your Customer-Focused Approach
Prepare to discuss how you prioritise customer satisfaction in your work. Share experiences where you went above and beyond to resolve an issue or improve a service for users, especially in high-pressure situations.
✨Familiarise Yourself with the Company Values
Research Imperial College Healthcare's values of being expert, kind, collaborative, and aspirational. Think of examples from your past work that align with these values and be ready to discuss them during the interview.
