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- Tasks: Join our team to coordinate outpatient clinics and provide exceptional customer care.
- Company: The Lindo Wing is a dynamic private patients unit within Imperial College Healthcare Trust.
- Benefits: Enjoy flexible working, career development, and perks like Cycle to Work and leisure memberships.
- Why this job: Be part of a vibrant team making a real impact in patient care while fast-tracking your career.
- Qualifications: Strong customer service skills and basic software knowledge; healthcare experience is a plus.
- Other info: We support flexible working arrangements; talk to us about your needs during the interview.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Outpatient Coordinator role at Imperial College Healthcare NHS Trust
Join to apply for the Outpatient Coordinator role at Imperial College Healthcare NHS Trust
The Lindo Wing is a busy and clinically diverse private patients unit, with 7 outpatient consulting rooms accommodating approximately almost 2,000 patients per month. We additionally have a private patient presence at the Western Eye Hospital.
We have a well-established reception/administrative team who undertake the essential work to underpin all clinical outpatient activity of private patients throughout the Trust.
The post holder will work as a member of the wider Lindo administrative team and their duties will involve setting up outpatient clinics, raising invoices, meeting with the general public and professional staff from a wide variety of specialities and as such you will need to have a flexible and professional approach to your work. You will also work closely with the nursing team.
Exceptional customer care skills are essential. You will need to have good numerical skills and a solid understanding of basic software packages. Previous experience in a busy healthcare setting would be an advantage.
You will need to be able to work effectively as part of a team as well as on your own initiative liaising with many other hospital departments and staff at Imperial College Healthcare Trust.
The reception offers a service from 08.00-20.00 Monday to Friday and the team shares a rota to cover these hours.
You would also be expected to cover on our other two private units at the Charring Cross and Hammersmith Hospitals when necessary.
- To welcome patients, consultant medical staff, and visitors to the department and ward area.
- Register all private patients on Cerner and Compucare.
- Create outpatient invoices for payment and receive remittance for outpatient’s episodes out of hours.
- Assist and direct patients to the various departments in the Lindo Wing.
- Answer all range of enquiries either face to face or via the telephone. To be a proactive member of the ward/team in providing administrative and clerical support to underpin activity ,maintaining Trust policies and procedures.
- To assist in providing medical staff with an excellent problem free inpatient /day case service in order to maintain and increase existing business and encourage new business.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
For further details / informal visits contact: Name: Nicholas Loizou Job title: Service Manager Email address: nicholas.loizou@nhs.net
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Hospitals and Health Care
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Outpatient Coordinator employer: Imperial College Healthcare NHS Trust
Contact Detail:
Imperial College Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Coordinator
✨Tip Number 1
Familiarise yourself with the specific software packages mentioned in the job description, such as Cerner and Compucare. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your customer care skills during any interactions you have with our team. Since exceptional customer service is essential for this role, showcasing your ability to handle enquiries and assist patients effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the Lindo Wing or Imperial College Healthcare Trust. Engaging with them can provide you with valuable insights into the work culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss your experience in busy healthcare settings, even if it's not directly related to outpatient coordination. Emphasising your ability to work under pressure and collaborate with diverse teams will resonate well with our values of being collaborative and aspirational.
We think you need these skills to ace Outpatient Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatient Coordinator position. Highlight key skills such as exceptional customer care, numerical skills, and experience in a healthcare setting.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous roles in healthcare, administrative tasks, and your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences make you a great fit for the Outpatient Coordinator position at The Lindo Wing.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Imperial College Healthcare NHS Trust
✨Showcase Your Customer Care Skills
As an Outpatient Coordinator, exceptional customer care skills are essential. Be prepared to share examples of how you've provided excellent service in previous roles, especially in a healthcare setting.
✨Demonstrate Your Numerical Proficiency
Since the role involves raising invoices and managing payments, it's important to highlight your numerical skills. You might want to discuss any relevant experience you have with financial tasks or software that supports these activities.
✨Emphasise Teamwork and Initiative
The position requires working effectively as part of a team and also taking initiative. Be ready to provide examples of how you've successfully collaborated with others and instances where you've taken the lead on a project or task.
✨Familiarise Yourself with Relevant Software
Understanding basic software packages is crucial for this role. If you have experience with Cerner, Compucare, or similar systems, make sure to mention it. If not, express your willingness to learn and adapt quickly to new technologies.
