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- Tasks: Lead global HR processes and systems, focusing on continuous improvement and user-friendly experiences.
- Company: Join Imperial Brands, a leading global FMCG company with 25,000 employees across 120 markets.
- Benefits: Enjoy a competitive salary, bonus scheme, and inspiring work environments that foster growth and innovation.
- Why this job: Make a meaningful impact in a dynamic role that champions employee experience and process excellence.
- Qualifications: Proven expertise in HR processes, technologies like Workday, and strong problem-solving skills required.
- Other info: Be part of an inclusive culture that values diversity and encourages personal and professional development.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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Global HR Process & Systems Lead, Bristol
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Client:
Imperial Brands PLC
Location:
Bristol, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f18d3fd006a2
Job Views:
5
Posted:
01.08.2025
Expiry Date:
15.09.2025
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Job Description:
The Role
Join Imperial Brands as our next Global HR Process & Systems Lead and play a key role in shaping the future of our global People & Culture operations. As an inclusive, innovative global FMCG business supported by 25,000 employees, we’re driving transformation across our organisation—and our P&C function is at the heart of it. This is a unique opportunity to lead process excellence across a dynamic, international landscape, helping us deliver smarter, more connected experiences for our people.
In this high-impact role, you’ll be responsible for designing, standardising, and continuously improving global P&C processes and technologies, with a particular focus on Workday and ServiceNow. You’ll use data-driven insights and industry best practices to evaluate performance, identify inefficiencies, and implement scalable solutions. Acting as a strategic partner to IT, business units, and governance teams, you’ll ensure seamless integration and alignment across our global operations. If you’re ready to lead with purpose and make a meaningful impact, we’d love to hear from you..
Principle Accountabilities
- Act as the go-to expert for global P&C processes and systems—leading the design, delivery, and governance of scalable, efficient solutions across Workday, ServiceNow, and beyond.
- Drive continuous improvement by identifying risks, resolving issues, and recommending smart, data-informed enhancements that elevate both process performance and employee experience.
- Lead change impact assessments across the full lifecycle of transformation—from design and testing to deployment—ensuring seamless integration of both tech and non-tech initiatives.
- Champion knowledge and consistency by partnering with the Global Knowledge & Content Manager to ensure all process documentation meets global standards and is accessible, accurate, and up to date.
- Keep the employee experience front and centre by designing and implementing process changes that are intuitive, user-friendly, and aligned with our global P&C strategy.
- Monitor Workday updates and emerging industry trends, translating new capabilities into practical enhancements and proactively guiding Global Process Owners on opportunities to optimise and innovate.
Skills and Experience Required
- Proven expertise in business and process analysis, with a strong track record of designing and optimising global HR processes that drive operational excellence.
- Deep understanding of HR technologies, especially Workday, ServiceNow, and SharePoint, with hands-on experience deploying and supporting complex systems like ERPs, portals, and knowledge bases.
- Strong problem-solving mindset, with the ability to anticipate challenges, identify root causes, and implement effective, scalable solutions in a fast-paced environment.
- Skilled in project and change management, with working knowledge of methodologies that support planning, risk mitigation, and managing interdependencies across global initiatives.
- Excellent communicator and influencer, confident in engaging with senior stakeholders, cross-functional teams, and global communities to drive alignment and adoption.
- Experience in HR transformation programmes is a strong plus, along with hands-on knowledge of process improvement methodologies like Lean and Six Sigma, tools such as Signavio, and a solid grasp of data analysis, performance metrics, and benchmarking.
What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.
Everyone Belongs
About Us
We\’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.
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Global HR Process & Systems Lead employer: Imperial Brands PLC
Contact Detail:
Imperial Brands PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global HR Process & Systems Lead
✨Tip Number 1
Familiarise yourself with Workday and ServiceNow, as these are key technologies for the role. Consider taking online courses or certifications to deepen your understanding and showcase your expertise.
✨Tip Number 2
Network with professionals in HR process improvement and technology. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Stay updated on the latest trends in HR transformation and process optimisation. Follow thought leaders on social media and read industry publications to gather knowledge that you can discuss during interviews.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific challenges you've faced in previous roles and how you successfully addressed them, particularly in relation to HR processes.
We think you need these skills to ace Global HR Process & Systems Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR processes and systems, particularly with Workday and ServiceNow. Use specific examples that demonstrate your expertise in designing and optimising global HR processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR transformation and how your skills align with the role. Mention your problem-solving mindset and ability to drive continuous improvement, as these are key aspects of the position.
Showcase Your Communication Skills: Since the role requires excellent communication and influencing skills, provide examples in your application that demonstrate your ability to engage with senior stakeholders and cross-functional teams effectively.
Highlight Relevant Certifications: If you have certifications in project management methodologies or process improvement (like Lean or Six Sigma), be sure to include them in your application. This will strengthen your candidacy for a role focused on process excellence.
How to prepare for a job interview at Imperial Brands PLC
✨Understand the Role
Make sure you have a solid grasp of what the Global HR Process & Systems Lead role entails. Familiarise yourself with key responsibilities such as designing and optimising HR processes, especially in Workday and ServiceNow. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Technical Skills
Highlight your expertise in HR technologies, particularly Workday and ServiceNow. Be prepared to discuss specific projects where you've successfully implemented or improved these systems, demonstrating your hands-on experience and problem-solving abilities.
✨Prepare for Change Management Questions
Given the emphasis on transformation in the job description, expect questions about your experience with change management. Prepare examples that showcase your ability to lead change initiatives, manage risks, and ensure stakeholder alignment throughout the process.
✨Emphasise Data-Driven Decision Making
Imperial Brands values data-driven insights, so be ready to discuss how you've used data analysis to inform your decisions in previous roles. Share examples of how you've identified inefficiencies and implemented scalable solutions based on performance metrics.
