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- Tasks: Lead the creation and management of HR content to enhance employee experience.
- Company: Join Imperial Brands, a dynamic global FMCG company with 25,000 colleagues worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and inspiring work environments.
- Why this job: Make a global impact by improving HR services and fostering collaboration.
- Qualifications: Experience in HR content management and familiarity with platforms like ServiceNow and SharePoint required.
- Other info: Imperial values diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Global HR Knowledge and Content Manager role at Imperial Brands PLC
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Join to apply for the Global HR Knowledge and Content Manager role at Imperial Brands PLC
Join Imperial Brands as our next Global HR Knowledge and Content Manager and help shape the future of how our people access and experience HR services. We’re a dynamic, inclusive, and forward-thinking global FMCG business, powered by 25,000 colleagues across the world. This is a high-impact role at the centre of our HR transformation—perfect for someone who’s passionate about making HR content work smarter, simpler, and more effectively for employees and managers alike.
In this role, you’ll lead the end-to-end lifecycle of HR knowledge and content—ensuring everything from policies and procedures to guidance and standards is accurate, accessible, and aligned with our global goals. Reporting to the Global Head of Process and Effectiveness, you’ll head up our HR Knowledge and Content Centre of Expertise and collaborate with a global network of around 50 Content and Language Leads. Your work will directly enhance self-service, elevate the employee experience, and drive operational excellence across all markets. If you’re ready to make a global impact through smart content strategy and strong stakeholder engagement, we’d love to hear from you.
Principle Accountabilities
- Shape global HR content standards; Develop and embed best practices for creating, reviewing, and publishing HR knowledge content, ensuring clarity, consistency, and alignment with business needs.
- Lead content lifecycle excellence; Own the end-to-end process for HR content, from creation and validation to translation and publishing, ensuring it’s always accurate, accessible, and up to date.
- Champion localisation; Oversee translation processes and partner with local language leads to ensure content resonates across markets.
- Drive continuous improvement; Monitor content usage and quality, lead annual governance cycles, and identify opportunities to enhance the employee and manager experience through smarter content.
- Be the go-to expert for HR knowledge; Act as a trusted advisor to global and local HR teams, providing guidance, training, and support on content standards, tools, and change impact.
- Foster a connected global community; Build and lead a network of around 50 Content and Language Leads, creating a collaborative space for sharing, learning, and delivering together.
Skills and Experience Required
- A strong track record in global HR content or knowledge management, with hands-on experience managing content across platforms like ServiceNow and SharePoint.
- Experience working with HR technologies—particularly Workday, ServiceNow, and SharePoint—and understand how to optimise content for digital self-service and employee experience.
- Experience managing translation processes and tools to ensure content is accurate, culturally relevant, and accessible across markets.
- Highly organised and delivery-focused, with strong project management skills and the ability to prioritise while keeping stakeholders aligned and informed.
- Have the ability to build trusted relationships across global teams, influence stakeholders, and bring clarity to complex content challenges.
- Be data-driven and improvement-oriented, have a track record of using insights, metrics, and governance frameworks to continuously enhance content quality, compliance, and operational efficiency.
What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.
Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.
About Us
We\’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
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Industries
Retail
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Global HR Knowledge and Content Manager employer: Imperial Brands PLC
Contact Detail:
Imperial Brands PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global HR Knowledge and Content Manager
✨Tip Number 1
Familiarise yourself with the latest trends in HR content management. Understanding how to create and optimise content for platforms like ServiceNow and SharePoint will give you a significant edge. Make sure to highlight any relevant experience you have with these tools during your discussions.
✨Tip Number 2
Network with professionals in the HR field, especially those who have experience in global organisations. Engaging with current employees or alumni from Imperial Brands can provide valuable insights into their culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved content quality or employee experience in previous roles. Being data-driven is key, so come ready with metrics or case studies that demonstrate your impact on HR processes.
✨Tip Number 4
Showcase your project management skills by discussing how you've successfully led initiatives in the past. Highlight your ability to manage multiple stakeholders and ensure alignment, as this is crucial for the Global HR Knowledge and Content Manager role.
We think you need these skills to ace Global HR Knowledge and Content Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Global HR Knowledge and Content Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in global HR content management and any relevant technologies like ServiceNow and SharePoint. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive operational excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for HR transformation and how you can contribute to making HR content smarter and more effective. Be specific about your previous experiences and how they relate to the role, especially in terms of stakeholder engagement and content strategy.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Look for any grammatical errors or typos, and ensure that your writing is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Imperial Brands PLC
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of the Global HR Knowledge and Content Manager. Familiarise yourself with the key accountabilities mentioned in the job description, such as content lifecycle management and stakeholder engagement.
✨Showcase Your Experience
Prepare to discuss your previous experience in global HR content or knowledge management. Highlight specific examples where you've successfully managed content across platforms like ServiceNow and SharePoint, and how that experience can benefit the company.
✨Demonstrate Your Project Management Skills
Since this role requires strong project management skills, be ready to share examples of how you've organised and prioritised tasks in past roles. Discuss any tools or methodologies you used to keep stakeholders aligned and informed.
✨Emphasise Collaboration and Inclusion
Imperial Brands values inclusivity and collaboration. Be prepared to talk about how you've built trusted relationships across teams and how you approach working with diverse groups. This will show that you align with their company culture.
