At a Glance
- Tasks: Provide top-notch technical support and assist customers with their networking issues.
- Company: Join a dynamic tech company that values innovation and customer service.
- Benefits: Competitive pay, flexible shifts, and opportunities for training and growth.
- Other info: Perfect entry-level role for recent graduates eager to learn and grow.
- Why this job: Kickstart your career in tech with hands-on experience and real impact.
- Qualifications: Basic IT knowledge and excellent customer service skills are a must.
The predicted salary is between 28800 - 43200 € per year.
Company Description
Job Description
This role is based within a Technical Support team we are looking for a person with excellent IT Support skills. The role requires this person to provide exceptional customer support on all products sold.
Primary Duties and Responsibilities:
- Assist in a 24x7 shift pattern, including bank holidays and weekends
- Being first point of contact for support, via telephone, email and portal
- Logging support calls for our customers within the helpdesk system ensuring information collected is accurate and prioritised appropriately
- Working against contract service level agreements (SLAs)
- Pro-active monitoring of internal and customer systems
- Keeping support requests up to date
- Ensuring all relevant parties are kept informed of progress on support tickets
- Assist with request for change (RFC's)
- Providing technical input to support requests to progress or resolve
- Working to achieve quarterly bonus objectives
Person Specification
The ideal candidate will be able to demonstrate an understanding of some or all of the following attributes:
- Technical: Basic understanding of fundamentals of IP Networks
- Basic understanding of fundamentals of VoIP
- Understanding of fundamental network security (Firewalls, Antivirus)
- Knowledge of web-based administration and command line interfaces
- Knowledge of Microsoft Operating Systems
- Any of the following attributes would be advantageous but are not essential:
- Experience of SSL technologies and certificates
- Knowledge of NAT, Port forwarding would be a great advantage
- Experience of configuring IP based products, firewalls and routers
- Knowledge of Microsoft Server operating systems with Microsoft Active Directory, LDAP or other directory systems
Personal:
- Self-Driven to improve their technical knowledge
- Business Customer skills, phone or face to face
- Proactively find solutions to complex problems
- Available to attend specific vendor training days away from home if necessary
- Keep up to date with any vendor specific certifications or required external certifications
For more information and to apply for this role please apply with a Word CV, current salary and notice period.
Locations
NOC Engineer - Networking CompTIA , CENT (Hiring Immediately) in Basingstoke, Hampshire employer: imperativepeople
Join a dynamic and supportive team as a NOC Engineer, where your growth is our priority. We offer a vibrant work culture that encourages continuous learning and development, with opportunities for vendor training and certifications. Located in a fast-paced environment, you'll enjoy the benefits of flexible shift patterns and a collaborative atmosphere that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Engineer - Networking CompTIA , CENT (Hiring Immediately) in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that NOC Engineer role you’re after!
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a mate or use online resources to simulate the real deal. Focus on showcasing your customer service skills and technical knowledge.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your approach to highlight how your skills match the NOC Engineer role.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we look for in a candidate.
We think you need these skills to ace NOC Engineer - Networking CompTIA , CENT (Hiring Immediately) in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant skills and experiences that match the NOC Engineer role. Use keywords from the job description, like 'IP Networking' and 'Technical Support', to show we’re on the same page.
Show Off Your Customer Skills:Since this role is all about providing exceptional customer support, don’t forget to mention any experience you have in dealing with customers, whether face-to-face or over the phone. We love candidates who can communicate effectively!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at imperativepeople
✨Know Your Tech Basics
Brush up on your understanding of IP networking fundamentals, VoIP, and network security. Be ready to discuss how these concepts apply to the role, as it shows you’re not just a candidate but someone who’s genuinely interested in the field.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent support in the past. Whether it's face-to-face or over the phone, demonstrating your ability to communicate effectively will set you apart.
✨Familiarise Yourself with the Tools
Get to know the helpdesk systems and ticketing tools commonly used in technical support. If you can mention any experience with logging support calls or managing SLAs, it’ll show you’re ready to hit the ground running.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to technical support. Think about how you would handle a frustrated customer or troubleshoot a network issue. Practising these scenarios can help you respond confidently during the interview.
