At a Glance
- Tasks: Lead the development and launch of innovative Contact Centre software solutions.
- Company: Dynamic telecoms software vendor with a focus on innovation.
- Benefits: Flexible working, competitive salary, and opportunities for travel.
- Other info: Exciting career growth potential and a chance to work internationally.
- Why this job: Join a cutting-edge team and shape the future of Contact Centre technology.
- Qualifications: Experience in Contact Centre operations and strong engineering background required.
The predicted salary is between 50000 - 70000 £ per year.
Telecommunications software vendor urgently require a Telecoms Manager / Contact Centre Expert to become a Product Engineer / Product Owner to help define , develop and launch new Contact Centre Automation and Contact Centre Security Software.
The ideal candidate will intimately understand Contact Centre Operations and Technologies from and Engineering stand point in order to fulfil the scope of the role.
The role has close and in depth involvement with product definition, specification, evolution and management, plus product engineering and product lifecycle, and with marketing, pre-sales consultancy and sales activity.
Based in Milton Keynes with flexibility to work from home and will also involve some occasional travel to Europe and the USA, both to trade events and customer sites, and in this respect will involve supporting product introduction through to customer deployment.
Qualifications and Experience
- Experience in Implementation, Support and Management of Contact Centre.
- Experience of integration with back-end systems (CRM, databases etc.).
- Experience with multiple Contact Centre Vendors' products; i. e. Avaya etc.
- Have an Engineering background, and will be technically strong.
- Will ideally have a background in software engineering and scripting languages; Will ideally be degree (or equivalent) qualified in an appropriate subject.
- Personal Qualities
- Being enthusiastic, energetic and ambitious.
- Being innovative, creative with an imaginative approach to solving problems.
The salary is open and negotiable depending on blend of skills, experience and capability and experience.
For more information please send your CV with detail of your current salary and notice period.
#J-18808-Ljbffr
Telecoms Manager employer: Imperative People
As a leading telecommunications software vendor, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. Located in Milton Keynes, with the flexibility of remote work and opportunities for international travel, we offer a collaborative environment where your expertise in Contact Centre Operations can directly influence product development and customer success. Join us to enjoy competitive salary packages, continuous professional growth, and the chance to be at the forefront of cutting-edge technology in the telecoms industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Manager
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Imperative People and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Imperative People.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecoms Manager
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Imperative People.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Imperative People.
How to prepare for a job interview at Imperative People
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
