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- Tasks: Provide top-notch software support and troubleshoot technical issues for customers.
- Company: Join a local software company with a focus on customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in tech.
- Why this job: Make a difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Software Support, Service Desk, IT Support Engineer, Technical Support Analyst, 1st and 2nd Line. A local software company urgently seeks a Customer Support Engineer to provide Software Support. The role is to deliver outstanding customer service to meet customer SLA by providing 2nd Line technical support across their Software and Hardware Product suite using a process-driven diagnostic approach and strong troubleshooting skills to reduce the impact on customers by identifying known errors and workarounds to problems according to their priority.
Mandatory Technical Skills Required to qualify:
- Experienced based logical approach to troubleshooting problems from triage to complex investigations in co-ordination with customers and 3rd party resolver groups.
- Experience of working in an IT service or product support role, preferably supporting a range of external customers with varying degrees of urgency/importance.
- Familiar with Windows administrative tasks involving registry manipulation, batch file configuration, firewall adjustments, network adapter configuration and use of the command line.
Desirable skills (training provided):
- Installation/configuration/support of Computer Networking, SAAS in Unified Comms environments, e.g. software applications, server/Cloud based products with Microsoft Operating Systems, voice technologies, database (MySQL).
To apply please send your CV in Word Format with a covering letter detailing your current salary and notice period.
Service Desk Analyst / Software Application in Poole employer: Imperative People
Contact Detail:
Imperative People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst / Software Application in Poole
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT support field. You never know who might have a lead on a Service Desk Analyst role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've solved complex problems, as this will show your logical approach and experience in technical support.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you’ll stand out and show that you’re genuinely interested in joining our team.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Service Desk Analyst / Software Application in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your current salary and notice period as requested, but also share a bit about your passion for customer service and tech support.
Showcase Your Technical Skills: We’re looking for someone with a solid understanding of Windows administrative tasks and troubleshooting. Make sure to include any relevant technical skills or experiences that demonstrate your ability to handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Imperative People
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows administrative tasks and troubleshooting. Be ready to discuss your experience with registry manipulation, batch file configuration, and network adapter settings. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples where you've gone above and beyond for a customer. Prepare to share specific situations where you resolved issues effectively, highlighting your ability to manage urgency and importance in a support role.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise explaining your thought process when troubleshooting problems from triage to complex investigations. This will demonstrate your logical approach and how you coordinate with customers and third-party resolver groups.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their software products, team dynamics, and customer service expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.