At a Glance
- Tasks: Provide 2nd Line technical support for software and hardware products.
- Company: Join Imperative People, a leader in customer support solutions.
- Benefits: Gain training in Networking and SAAS, plus career development opportunities.
- Other info: Dynamic work environment in Poole with a focus on customer satisfaction.
- Why this job: Make a difference by helping customers solve their tech issues.
- Qualifications: Experience in troubleshooting and familiarity with Windows admin tasks.
The predicted salary is between 30000 - 40000 £ per year.
Imperative People is seeking a Service Desk Analyst in Poole, England, to deliver exceptional customer support. The successful candidate will provide 2nd Line technical support for Software and Hardware products, ensuring customer SLAs are met through effective diagnostic approaches.
Essential skills include:
- Troubleshooting experience
- Familiarity with Windows administrative tasks
- Experience in IT service support
Opportunities for training in Networking and SAAS environments will also be provided.
2nd Line Software Support Engineer in Poole employer: Imperative People
As a leading telecommunications software vendor, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. Located in Milton Keynes, with the flexibility of remote work and opportunities for international travel, we offer a collaborative environment where your expertise in Contact Centre Operations can directly influence product development and customer success. Join us to enjoy competitive salary packages, continuous professional growth, and the chance to be at the forefront of cutting-edge technology in the telecoms industry.
