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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support for our website and systems.
- Company: Leading consumer website brand with a supportive culture.
- Benefits: Free parking, modern workspace, and career progression opportunities.
- Other info: Enjoy a friendly environment with excellent training and growth potential.
- Why this job: Join a dynamic team and make a real impact on user experience.
- Qualifications: Experience in SQL, Excel, and troubleshooting complex data issues.
The predicted salary is between 30000 - 40000 £ per year.
This leading consumer website brand urgently seeks a Support Analyst to join their Milton Keynes team. The Support Analyst provides 1st and 2nd line support for the company website, connected systems and applications and involves working closely with users and software developers to build a wide-ranging knowledge of the different areas of the business systems for future development.
Duties
- Providing support for internally used systems by troubleshooting and resolving issues when something goes wrong.
- Supporting our customers and consumers by investigating issues identified by our Customer Experience teams.
- Being a technical translator of information between our development teams and our users.
- Liaising with external service providers, as well as our customers' technical teams where necessary, in order to resolve problems.
- Working with internal stakeholders to assess the impact of bugs and other incidents as well as acting to mitigate risk when we identify it.
- Acting as a consultant to the business, offering perspective for internal systems and the Consumers Website.
- Driving the upskilling of our front-line support teams, as well as other Support Analysts.
Experience
- Experience analysing and diagnosing root cause of an issue.
- Is enthusiastic about dealing with large, complex data sets.
- Can easily break down the requirements and scope of a problem.
- Experience in using SQL to query databases and write bespoke reports.
- Experience in using Excel beyond a very basic level.
- Has the confidence to challenge those requirements, as well as the priority placed on the work.
- Is extremely organised, able to prioritise and multi-task effectively without much guidance.
- Has the ability to communicate with all levels of the business, particularly in translating between technical and non-technical teams.
- Enjoys having a sense of ownership for the work they deliver, particularly where that drives team and business objectives.
- Is self-aware and rational, someone who will constructively challenge their own perspective on a problem as much as they will challenge someone else's.
The working environment is set in spacious and open plan areas with modern breakouts and kitchens. Free parking, and beautiful surroundings including amenities. The company has a fantastic history of success and a friendly and supportive culture that encourages training and career progression.
To apply please send your CV in Word format with a covering letter detailing your current salary and notice period.
Data Analyst / Web Support Analyst SQL Excel in Milton Keynes employer: Imperative People
Contact Detail:
Imperative People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analyst / Web Support Analyst SQL Excel in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at the company. You never know who might give you the inside scoop or even refer you for the role!
✨Tip Number 2
Prepare for those interviews! Research common questions for Data Analysts and practice your answers. Make sure you can showcase your SQL and Excel skills with real examples from your past experiences.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled complex data issues before. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team!
We think you need these skills to ace Data Analyst / Web Support Analyst SQL Excel in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL and Excel, as these are key skills for the role. We want to see how your background aligns with the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can benefit our team. Remember to mention your current salary and notice period, as we’ll need that info.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex data issues in the past. We love candidates who can break down problems and communicate solutions effectively, so share those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Imperative People
✨Know Your SQL and Excel Inside Out
Make sure you brush up on your SQL querying skills and Excel functionalities. Be prepared to discuss how you've used these tools in past roles, and maybe even demonstrate your knowledge with practical examples or scenarios.
✨Understand the Business Systems
Familiarise yourself with the company's website and any connected systems they use. Research their products and services so you can speak knowledgeably about how you would support their operations and improve user experience.
✨Be Ready to Troubleshoot
Prepare for situational questions where you might need to diagnose a problem. Think of examples from your previous experience where you successfully resolved issues, and be ready to explain your thought process and the steps you took.
✨Communicate Like a Pro
Since this role involves liaising between technical and non-technical teams, practice explaining complex concepts in simple terms. Show that you can adapt your communication style to suit different audiences, which is key for a Support Analyst.