Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and assist customers with their technical issues.
- Company: Join a dynamic tech company focused on customer satisfaction and innovation.
- Benefits: Flexible shifts, training opportunities, and a chance to grow your tech skills.
- Other info: Great entry-level role with potential for career advancement.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Basic IT knowledge and excellent communication skills are a must.
The predicted salary is between 25000 - 32000 £ per year.
This role is based within a Technical Support team. We are looking for a person with excellent IT Support skills to provide exceptional customer support on all products sold.
Primary Duties and Responsibilities:
- Assist in a 24x7 shift pattern, including bank holidays and weekends
- Being first point of contact for support, via telephone, email and portal
- Logging support calls for our customers within the helpdesk system ensuring information collected is accurate and prioritised appropriately
- Working against contract service level agreements (SLAs)
- Pro-active monitoring of internal and customer systems
- Keeping support requests up to date
- Ensuring all relevant parties are kept informed of progress on support tickets
- Assist with request for change (RFC's)
- Providing technical input to support requests to progress or resolve
- Working to achieve quarterly bonus objectives
Person Specification:
The ideal candidate will be able to demonstrate an understanding of some or all of the following attributes:
- Technical:
- Basic understanding of fundamentals of IP Networks
- Basic understanding of fundamentals of VoIP
- Understanding of fundamental network security (Firewalls, Antivirus)
- Knowledge of web-based administration and command line interfaces
- Knowledge of Microsoft Operating Systems
- Experience of SSL technologies and certificates
- Knowledge of NAT, Port forwarding
- Experience of configuring IP based products, firewalls and routers
- Knowledge of Microsoft Server operating systems with Microsoft Active Directory, LDAP or other directory systems
Personal:
- Self-Driven to improve their technical knowledge
- Business Customer skills, phone or face to face
- Proactively find solutions to complex problems
- Available to attend specific vendor training days away from home if necessary
- Keep up to date with any vendor specific certifications or required external certifications
For more information and to apply for this role please apply with a Word CV, current salary and notice period.
Service Desk Analyst / Networking 1st Line in Basingstoke employer: Imperative People
Contact Detail:
Imperative People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst / Networking 1st Line in Basingstoke
✨Tip Number 1
Get your networking knowledge up to scratch! Brush up on the basics of IP addressing and firewalls. We want you to feel confident discussing these topics during interviews, so dive into some online resources or forums.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional support, role-play with a friend or family member. This will help you get comfortable handling different types of customer interactions.
✨Tip Number 3
Don’t forget to showcase your problem-solving abilities! Think of examples from your past experiences where you’ve tackled tricky issues. We love hearing about how you’ve proactively found solutions!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you who are eager to join our team.
We think you need these skills to ace Service Desk Analyst / Networking 1st Line in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the job description. We want to see how your background fits with the Service Desk Analyst role, so don’t be shy about showcasing your customer support skills and any technical knowledge you have!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a technical support role. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and upload your CV and cover letter!
How to prepare for a job interview at Imperative People
✨Know Your Tech Basics
Brush up on your understanding of IP networking fundamentals, VoIP, and network security. Being able to discuss these topics confidently will show that you’re ready for the technical aspects of the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would handle common support scenarios and be prepared to demonstrate your problem-solving abilities during the interview.
✨Familiarise Yourself with the Tools
Get to know the helpdesk systems and ticketing tools commonly used in technical support. If you can mention any relevant experience or knowledge of these systems, it’ll give you an edge over other candidates.
✨Show Your Willingness to Learn
Express your eagerness to improve your technical knowledge and pursue certifications. Companies love candidates who are self-driven and proactive about their professional development, so share any plans you have for further training.