At a Glance
- Tasks: Provide top-notch support to students and visitors in a vibrant library environment.
- Company: Join a dynamic Library Services team in the heart of London.
- Benefits: Part-time hours, flexible working, and a chance to enhance your customer service skills.
- Other info: Great opportunity for personal growth and teamwork in a supportive setting.
- Why this job: Make a difference by creating an inclusive and welcoming space for all users.
- Qualifications: 5 GCSEs or equivalent and previous customer service experience required.
Role: Information Assistant
Contract: 9 months
Location: London, UK (on-site)
Working Pattern: Part-time (Saturday and Sunday - 9 to 5, 14.6 hrs/week)
About the Role
We are seeking a customer-focused and proactive Information Assistant to join our Library Services team. This role provides first-line support to students, staff, and visitors within the flagship building, ensuring an excellent user experience across learning spaces, service points, and library technologies. Working as part of a collaborative team, you will assist customers with enquiries, support the effective use of library facilities and technology, maintain high standards within learning environments, and help create a welcoming, inclusive, and productive space for all users.
Key Responsibilities
- Provide front-line support for customer enquiries at service points and throughout library learning spaces.
- Deliver excellent customer service by responding to requests promptly, accurately, and professionally.
- Offer guidance on Library Services, Information Services Division resources, and Student Support and Wellbeing Services, referring complex enquiries where appropriate.
- Communicate effectively with users in person, by telephone, and via email.
- Promote library services, resources, and new initiatives to customers.
- Gather and share user feedback to support continuous service improvement.
- Assist with troubleshooting and resolving issues relating to library technologies, including printing services, laptop loans, smart lockers, Wi-Fi, and desktop computers.
- Patrol and monitor learning spaces to ensure compliance with library regulations and maintain a positive study environment.
- Ensure learning spaces remain clean, safe, and well-maintained, reporting and escalating building or furniture issues as required.
- Conduct routine Health and Safety inspections, including weekly, monthly, and quarterly checks.
- Support emergency procedures, including assisting with the evacuation of users with accessibility needs when required.
- Contribute positively to team objectives and support an inclusive and welcoming environment for all library users.
Requirements
Essential Qualifications
- 5 GCSEs (Grade A*-C / Grade 4-9) or equivalent qualifications.
- Previous experience in a customer service-focused environment.
Skills Competencies
- Excellent verbal and written communication skills, with the ability to provide clear and accurate information to a diverse customer base.
- Strong interpersonal and customer service skills.
- Good IT proficiency, including Microsoft Office applications.
- Ability to use initiative and resolve problems independently.
- Strong organisational skills and attention to detail.
- Willingness to learn new systems, technologies, and processes.
- Ability to work collaboratively as part of a team while also managing responsibilities independently.
- Commitment to equality, diversity, inclusion, and wellbeing.
Desirable
- Experience working within a library, information, education, or learning support environment.
Information Assistant employer: Impellam
Join our Library Services team in London as an Information Assistant, where you will be part of a vibrant and inclusive work culture dedicated to providing exceptional customer service. We offer flexible part-time hours that allow for a healthy work-life balance, alongside opportunities for professional growth and development within a supportive environment. Experience the unique advantage of working in a flagship building that fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Assistant
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the resources and technologies available so you can confidently assist users. This will not only boost your confidence but also show your commitment to providing excellent customer service.
✨Tip Number 2
Practice your communication skills! Whether it's in person, over the phone, or via email, being able to convey information clearly is key. Try role-playing scenarios with friends or family to get comfortable with different types of enquiries.
✨Tip Number 3
Show your enthusiasm for teamwork! Being part of a collaborative environment means supporting your colleagues and contributing positively to team objectives. Share ideas and feedback to help create an inclusive atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our fantastic team at the library.
We think you need these skills to ace Information Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Information Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Library Services team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with students and staff, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Team Spirit:We love a collaborative spirit! Make sure to mention any experiences where you've worked as part of a team. This will show us that you can contribute positively to our inclusive environment and help create a welcoming space for all users.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Impellam
✨Know Your Library Services
Familiarise yourself with the library services and resources mentioned in the job description. Understand how they operate and think about how you can promote these services to users. This will show your enthusiasm and readiness to contribute from day one.
✨Customer Service is Key
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or resolved issues. This will demonstrate your proactive approach and ability to maintain a positive user experience.
✨Communication Skills Matter
Practice your verbal and written communication skills. You might be asked to explain complex information clearly, so consider how you would communicate effectively with diverse users. Role-playing with a friend can help you refine your responses.
✨Show Your Team Spirit
Be ready to discuss how you work within a team. Think of examples where you collaborated successfully with others. Highlighting your commitment to creating an inclusive environment will resonate well with the interviewers.
