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- Tasks: Supervise repairs and maintenance of materials handling equipment while ensuring excellent service delivery.
- Company: Join a leading company in the materials handling industry with a focus on customer satisfaction.
- Benefits: Competitive salary, opportunities for career growth, and a dynamic work environment.
- Other info: Opportunity to work independently and develop problem-solving skills in a supportive team.
- Why this job: Be a key technical representative and make a real impact on customer relationships.
- Qualifications: Mechanical or electrical engineering background with customer-facing experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Highbridge, Somerset
About the Role
We are looking for an Engineer Site Supervisor to join our service team in Highbridge, Somerset, responsible for the repair and preventative maintenance of materials handling and ancillary equipment. This is a varied, customer-facing role where you'll be a key technical representative on site, ensuring equipment reliability and excellent service delivery. You'll also support the Area Service Manager, acting as a first point of contact for defined support activities within the service team and helping to maintain strong customer relationships.
Key Responsibilities
- Carry out preventative maintenance on materials handling and ancillary equipment
- Diagnose faults and complete repairs efficiently and safely
- Accurately complete service reports and timesheets
- Manage and control parts stock on site
- Build effective customer relationships through clear communication, ensuring expectations are met in line with contractual agreements
- Liaise closely with the After Sales Office to provide customers with accurate repair updates and ETAs
- Identify and communicate chargeable follow-up work, completing it in a timely manner
- Ensure all company and customer health & safety procedures are strictly followed
- Identify and pass on sales leads for Jungheinrich equipment and After Sales products
- Act as a Company Ambassador at all times
- You may occasionally be required to participate in call-out duties and work outside normal hours, as directed by the Area Service Manager.
About You
We're keen to hear from mechanically and/or electrically biased engineers from a wide range of maintenance or service backgrounds, including:
- Automotive Technicians
- HGV Engineers
- Mobile Plant Engineers
- Forklift Engineers
- Ex-Forces / Military Vehicle Engineers
You will also have:
- A full UK driving licence
- A good general level of education
- Experience in a customer-facing role
- The ability to work independently and unsupervised
- A proactive, professional approach with strong problem-solving skills
Locations
Engineering Site Supervisor - Highbridge, Somerset employer: Impellam
Contact Detail:
Impellam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Site Supervisor - Highbridge, Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities at companies like ours. A friendly chat can sometimes lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by researching common questions for engineering site supervisors. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your problem-solving skills and customer service abilities.
✨Tip Number 3
Show off your technical skills during the interview! Bring along any relevant certifications or examples of your work. We love seeing candidates who can demonstrate their hands-on experience with materials handling and maintenance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Engineering Site Supervisor - Highbridge, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Engineering Site Supervisor role. Highlight relevant experience, especially in maintenance and customer-facing roles, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your problem-solving skills and how you've built strong customer relationships in the past.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, just like you'll need on the job when liaising with customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Impellam
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to materials handling and ancillary equipment. Be ready to discuss your experience with preventative maintenance and fault diagnosis, as these are key aspects of the role.
✨Showcase Your Customer Skills
Since this is a customer-facing role, prepare examples of how you've built strong relationships with clients in the past. Highlight your communication skills and how you've managed expectations effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or diagnosing a tricky fault. Think through your problem-solving process and be prepared to explain it clearly.
✨Demonstrate Your Proactivity
Share instances where you've taken the initiative, whether it's identifying potential issues before they become problems or suggesting improvements in processes. This shows you're not just reactive but also proactive in your approach.