At a Glance
- Tasks: Supervise Helpdesk Operators and manage maintenance coordination for efficient service delivery.
- Company: Join the Sandwell and West Birmingham NHS Trust, making a difference in healthcare.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Work at various healthcare facilities with a focus on community impact.
- Why this job: Lead a dynamic team and ensure top-notch maintenance support in a vital healthcare setting.
- Qualifications: Experience in helpdesk management and strong organisational skills required.
The predicted salary is between 36910 - 44962 £ per year.
Contract: Up to 11th October
Location: Midland Metropolitan University Hospital, B66 2QT
Role Overview
Working across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service.
Key Responsibilities
- Helpdesk Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence.
- Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds.
- CAFM Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation Maintenance Manuals, add new assets and Planned Preventative Maintenance schedules, maintain compliant maintenance records.
We think you need these skills to ace Helpdesk Supervisor
Team Management
Performance Monitoring
Training and Development
Staff Rotas Management
Disciplinary Procedures
Grievance Procedures
Reactive Maintenance Coordination
