At a Glance
- Tasks: Manage maintenance requests and deliver top-notch customer service.
- Company: Midland Metropolitan University Hospital, a key player in community healthcare.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Join a dynamic team and enhance your career in facilities management.
- Why this job: Be the go-to person for helpdesk support and make a difference in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26100 - 31900 £ per year.
Helpdesk Administrator Contract Duration - 24 August - 11 October Working hours - 37.50 hours per week, Mon - Fri Location - Midland Metropolitan University Hospital, B66 2QT About the Role Midland Metropolitan University Hospital (MMUH) Sandwell Health Campus City Health Campus Various community healthcare properties The Helpdesk Administrator is responsible for managing the complete lifecycle of maintenance requests, from initial customer enquiry through to job completion and purchase order receipting.
The role involves delivering excellent customer service, logging and managing work requests through the Maximo CAFM system , ensuring contractual Service Level Agreements (SLAs) are achieved while supporting the day-to-day operation of the Facilities Management contract.
Working closely with engineers, supervisors, contract managers, subcontractors and NHS stakeholders, you will play a key role in ensuring maintenance requests are processed efficiently and customer expectations are met.
Key Responsibilities Helpdesk Customer Service Act as the first point of contact for telephone and email enquiries.
Receive, log and process maintenance requests.
Deliver excellent customer service to both internal and external customers.
Set ...
Helpdesk Administrator employer: Impellam
As a Senior Administrator at our esteemed institution, you will thrive in a dynamic and supportive work environment that values collaboration and professional growth. We offer comprehensive benefits, a strong commitment to employee development, and a culture that prioritises teamwork and innovation, all set within a vibrant academic community. Join us to make a meaningful impact while enjoying the unique advantages of working in a prestigious educational setting.
