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- Tasks: Join our team as a Site Engineer, maintaining and repairing equipment while ensuring excellent service.
- Company: Dynamic company focused on customer satisfaction and technical excellence.
- Benefits: Competitive pay, hands-on experience, and opportunities for career growth.
- Other info: Flexible working hours and potential call-out duties for added variety.
- Why this job: Be the go-to expert on site, making a real difference in customer relationships.
- Qualifications: Mechanical or electrical background with customer-facing experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dagenham
About the Role
We are looking for a Site Engineer to join our service team in Dagenham, responsible for the repair and preventative maintenance of materials handling and ancillary equipment. This is a varied, customer-facing role where you'll be a key technical representative on site, ensuring equipment reliability and excellent service delivery. You'll also support the Area Service Manager, acting as a first point of contact for defined support activities within the service team and helping to maintain strong customer relationships.
Key Responsibilities
- Carry out preventative maintenance on materials handling and ancillary equipment
- Diagnose faults and complete repairs efficiently and safely
- Accurately complete service reports and timesheets
- Manage and control parts stock on site
- Build effective customer relationships through clear communication, ensuring expectations are met in line with contractual agreements
- Liaise closely with the After Sales Office to provide customers with accurate repair updates and ETAs
- Identify and communicate chargeable follow-up work, completing it in a timely manner
- Ensure all company and customer health & safety procedures are strictly followed
- Identify and pass on sales leads for Jungheinrich equipment and After Sales products
- Act as a Company Ambassador at all times
You may occasionally be required to participate in call-out duties and work outside normal hours, as directed by the Area Service Manager.
About You
We're keen to hear from mechanically and/or electrically biased engineers from a wide range of maintenance or service backgrounds, including:
- Automotive Technicians
- HGV Engineers
- Mobile Plant Engineers
- Forklift Engineers
- Ex-Forces / Military Vehicle Engineers
You will also have:
- A full UK driving licence
- A good general level of education
- Experience in a customer-facing role
- The ability to work independently and unsupervised
- A proactive, professional approach with strong problem-solving skills
Site Engineer - Dagenham employer: Impellam
Contact Detail:
Impellam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Engineer - Dagenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about openings in Dagenham. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Think of examples from your past roles where you’ve solved problems or built strong relationships with clients – these stories will make you stand out!
✨Tip Number 3
Don’t forget to showcase your proactive approach! During interviews, highlight times when you took the initiative to improve processes or enhance customer satisfaction. This shows you’re not just a technician, but a valuable team player.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who are genuinely interested in joining our team, so make sure to express your enthusiasm for the Site Engineer role in Dagenham.
We think you need these skills to ace Site Engineer - Dagenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Engineer role. Highlight your relevant experience in maintenance and customer-facing roles, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your problem-solving skills and how you’ve built strong customer relationships in the past.
Showcase Your Technical Skills: Since this role is all about technical expertise, be sure to showcase your mechanical and electrical skills. Include any relevant certifications or training that demonstrate your qualifications for the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Impellam
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to materials handling and ancillary equipment. Be ready to discuss your experience with diagnosing faults and completing repairs, as this will show your expertise and confidence in the role.
✨Show Off Your Customer Skills
Since this is a customer-facing role, prepare examples of how you've built strong relationships with clients in the past. Think about times when clear communication helped meet expectations or resolve issues, as this will highlight your ability to be a Company Ambassador.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. This will demonstrate your proactive attitude and ability to work independently.
✨Understand Health & Safety Protocols
Familiarise yourself with health and safety procedures relevant to the role. Be prepared to discuss how you ensure compliance in your work, as this is crucial for maintaining safety standards on site.