At a Glance
- Tasks: Support customers with ISA account management via phone, email, and live chat.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Gain valuable experience in a full-time role with a competitive salary.
- Other info: On-site role in London with opportunities for growth.
- Why this job: Make a real difference in customers' savings journeys every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Title : Customer Service ISA Operation Analyst Contract : 6 months Location : London, UK (On-site) Working Pattern : Full-time (Monday to Friday - 35hrs/week) About the Role We are seeking a customer-focused and proactive Customer Service Operations Analyst to join our growing team.
This role is at the heart of delivering an exceptional customer experience to both individual ISA members and employer partners.
As the first point of contact, you will provide support across multiple communication channels, including telephone, email, and live chat, helping customers navigate their savings journey with confidence and clarity.
The successful candidate will play a key role in supporting customers with ISA account management, transfers, contributions, and product-related queries while ensuring a high standard of service and operational excellence.
Key Responsibilities Act as the first point of contact for individual ISA members and employer partners, delivering a professional, friendly, and customer-focused service.
Handle inbound and outbound telephone calls, providing clear, accurate, and empathetic support.
Respond to customer enquiries via email, ensuring timely, accurate, and professional communication.
Provide real-time assistance through live chat, guiding customers through account...
