At a Glance
- Tasks: Handle calls and emails, provide updates, and manage client expectations.
- Company: Join a supportive team in Coventry focused on customer service excellence.
- Benefits: Competitive pay, paid breaks, and a structured work schedule.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a difference by helping clients navigate important processes.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Location: Coventry, UK (Fully onsite)
Contract Length: 3 months
Hours: 37.5 hrs/week
Core hours: 9:00am-5:00pm with a 30-minute break. Also includes paid 15-minute AM PM breaks.
Job Purpose
To receive incoming calls and emails regarding Interventions. To receive and process requests for files/documents which may be held in the SRA's intervention Archive.
Key Responsibilities
- Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why.
- Identifying Client needs, providing solutions and managing client expectations.
- Escalating customer issues with management when required.
- Receive, assess and acknowledge incoming documentation and direct appropriately.
- Updating In House databases with accurate and up to date information.
- Link incoming documents to existing applications and update records.
- Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
- Taking responsibility for chasing information and keeping clients updated.
- Support the intervention process.
- Ensure all aspects of confidentiality are strictly observed.
We think you need these skills to ace Customer Service Agent
Communication Skills
Time Management
Problem-Solving Skills
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
Joinery Skills
