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- Tasks: Lead service delivery and manage client relationships for a key RPO programme.
- Company: Join Guidant Global, part of Impellam Group, a leader in workforce solutions.
- Benefits: Enjoy a supportive culture, career development, and flexible working options.
- Why this job: Shape the success of a strategic account while developing your career.
- Qualifications: Experience in account management, stakeholder engagement, and recruitment industry.
- Other info: Diverse and inclusive team with a commitment to personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Guidant Global is looking for an experienced and relationship driven Client Services Manager to lead service delivery for one of our established RPO programmes in the Milton Keynes area. This is a key hire offering the chance to step into a highly visible, strategic account management role. You will be fully embedded within the account, partnering closely with senior stakeholders to drive excellence and ensure fulfilment. The role blends strategic ownership with hands on operational leadership, ensuring our service consistently meets and exceeds SLAs and KPIs.
What You'll Be Doing
- Owning the account strategy, shaping and guiding the success of the programme
- Managing senior client relationships, attending review meetings, and providing subject matter expertise
- Overseeing the fulfilment of recruitment activity by working collaboratively with delivery, supply chain, and internal brand partners
- Ensuring all aspects of compliance, quality and contractual obligations are met
- Taking responsibility for operational performance analysis, reporting, and proactive improvements
- Acting as an escalation point for queries and issues, providing solutions with confidence and professionalism
What We're Looking For
- Strong influencing and negotiation capability
- Experience managing P&L or financial performance
- MSP/RPO and recruitment/agency staffing industry experience
- Proven track record of stakeholder engagement, service delivery, and account growth
Who You Are
You're a confident communicator, a natural relationship builder, and someone who thrives in environments where you can combine strategic thinking with operational delivery. You take ownership, you collaborate effectively, and you bring a calm, solutions focused approach to challenges.
Why Join Us?
At Guidant Global, you'll join a culture built on trust, innovation, and authenticity and you'll have the opportunity to shape the success of a key RPO programme and develop your career within a supportive, values driven environment.
About Us
Impellam Group is one of the world's leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people first culture, Impellam delivers inclusive, future focused workforce solutions that help organisations secure mission critical skills and achieve long term growth. Guidant Global, part of Impellam Group, is a next generation workforce solutions partner with deep professional expertise and access to a global talent community, Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high performing workforces.
We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.
We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Recruitment Client Services Manager employer: Impellam Internal - Apply Online
Contact Detail:
Impellam Internal - Apply Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with what they’re looking for, and come armed with examples that showcase your skills. Confidence is key, so practice makes perfect!
✨Tip Number 3
Follow up after interviews! A quick thank you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and helps keep you top of mind for the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Recruitment Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in managing client relationships and any relevant achievements that showcase your strategic thinking and operational leadership.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven service delivery and exceeded KPIs in previous positions, and don’t forget to show off your personality!
Showcase Your Communication Skills: As a confident communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to convey your ability to build relationships and influence stakeholders effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Impellam Internal - Apply Online
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they contribute to the RPO programme. This will help you demonstrate your ability to build relationships and engage effectively during the interview.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully shaped account strategies in the past. Be ready to discuss specific KPIs and SLAs you've met or exceeded, and how your strategic decisions led to operational success. This will highlight your capability for the role.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've acted as an escalation point for issues. Prepare to share how you approached these challenges, the solutions you implemented, and the outcomes. This will showcase your calm, solutions-focused approach that the company values.
✨Understand Compliance and Quality Standards
Familiarise yourself with compliance and quality standards relevant to the recruitment industry. Be prepared to discuss how you've ensured these standards were met in previous roles. This knowledge will show your commitment to maintaining high service delivery.