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For Companies At a Glance
- Tasks: Lead client accounts, ensuring top-notch service and strong relationships.
- Company: Join Guidant Global, a diverse and inclusive team focused on client success.
- Benefits: Flexible working, supportive environment, and career growth opportunities.
- Why this job: Make a real impact by driving service excellence and fulfilling client needs.
- Qualifications: Experience in staffing solutions and strong leadership skills required.
- Other info: Guaranteed interview for applicants with disabilities or from diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Are you a strategic leader with a passion for delivering exceptional client experiences? Guidant Global is seeking a Client Services Manager (CSM) to join our team and take ownership of a key client account. This is an exciting opportunity to make a real impact by driving service excellence, building strong relationships, and ensuring successful fulfilment of all contractual commitments.
Responsibilities
- Own and deliver the account strategy, ensuring service excellence and contractual compliance.
- Build strong, productive relationships with clients, suppliers, and internal stakeholders.
- Act as the escalation point for client queries and issues, ensuring timely resolution.
- Drive fulfilment across all recruitment activities, including high-profile vacancies.
- Monitor and manage account performance, budgets, and P&L.
- Champion health, safety, and environmental compliance across all operations.
What we're looking for
- Proven experience in MSP and/or staffing solutions.
- Strong leadership skills with experience managing teams within client accounts.
- A track record of customer engagement, delivery, and growth.
- Solid understanding of relevant legislation and compliance requirements.
- Experience in P&L management and financial planning.
- Excellent communication and relationship-building skills.
We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability/long-term health condition – just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.
We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Client Services Manager in London employer: Impellam Internal - Apply Online
Contact Detail:
Impellam Internal - Apply Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Practise answering common interview questions, especially around client engagement and service excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and driven results in previous roles. Highlight your ability to build strong relationships and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Client Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in MSP and staffing solutions, and don’t forget to showcase your leadership skills and client engagement successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional client experiences and how your background aligns with our values at StudySmarter.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive service excellence and manage P&L effectively. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Impellam Internal - Apply Online
✨Know the Client Inside Out
Before your interview, do some serious homework on the client account you'll be managing. Understand their business model, recent news, and any challenges they might be facing. This will not only show your enthusiasm but also help you tailor your responses to demonstrate how you can drive service excellence.
✨Showcase Your Leadership Skills
As a Client Services Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight your ability to build relationships and engage clients, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client issues or team management. Practice articulating your thought process and decision-making strategies. This will help you convey your problem-solving skills and ability to handle pressure effectively.
✨Demonstrate Financial Acumen
Since P&L management is part of the role, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets in the past and how you would approach financial planning for the client account. This will show that you understand the business side of client services.
