At a Glance
- Tasks: Lead client accounts, ensuring exceptional service and strong relationships.
- Company: Join Guidant Global, a diverse and inclusive team focused on client success.
- Benefits: Flexible working, supportive environment, and guaranteed interviews for eligible applicants.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact by driving service excellence and fulfilling client needs.
- Qualifications: Experience in MSP/staffing solutions and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Heathrow - Hybrid
Are you a strategic leader with a passion for delivering exceptional client experiences? Guidant Global is seeking a Client Services Manager (CSM) to join our team and take ownership of a key client account. This is an exciting opportunity to make a real impact by driving service excellence, building strong relationships, and ensuring successful fulfilment of all contractual commitments.
Responsibilities:
- Own and deliver the account strategy, ensuring service excellence and contractual compliance.
- Build strong, productive relationships with clients, suppliers, and internal stakeholders.
- Act as the escalation point for client queries and issues, ensuring timely resolution.
- Drive fulfilment across all recruitment activities, including high-profile vacancies.
- Monitor and manage account performance, budgets, and P&L.
- Champion health, safety, and environmental compliance across all operations.
What we’re looking for:
- Proven experience in MSP and/or staffing solutions.
- Strong leadership skills with experience managing teams within client accounts.
- A track record of customer engagement, delivery, and growth.
- Solid understanding of relevant legislation and compliance requirements.
- Experience in P&L management and financial planning.
- Excellent communication and relationship-building skills.
We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability/long-term health condition – just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer. We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Client Services Manager employer: Impellam Internal - Apply Online
At Guidant Global, we pride ourselves on being an exceptional employer that values diversity, inclusivity, and employee growth. Located in the vibrant Heathrow area, our hybrid work culture fosters collaboration and innovation, allowing you to thrive while delivering outstanding client services. With a commitment to professional development and a supportive team environment, we empower our employees to take ownership of their careers and make a meaningful impact.
Contact Details:
Impellam Internal - Apply Online Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. We want you to be able to discuss how you can drive service excellence and build strong relationships right off the bat.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've managed teams and delivered results in previous roles. We love hearing about your successes and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in MSP and staffing solutions, and showcase how your skills align with our mission of delivering exceptional client experiences.
Showcase Your Leadership Skills:We want to see your strong leadership abilities! Share examples of how you've successfully managed teams and built relationships within client accounts. This will help us understand how you can drive service excellence at Guidant Global.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at Impellam Internal - Apply Online
✨Know Your Client Inside Out
Before the interview, do your homework on the client account you'll be managing. Understand their business model, challenges, and recent news. This will help you demonstrate your strategic thinking and show that you're genuinely interested in delivering exceptional client experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific situations where you built strong relationships with clients and internal stakeholders. This will illustrate your ability to manage teams effectively and drive service excellence.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle client queries or issues. Think of real-life scenarios where you resolved conflicts or improved client satisfaction. This will showcase your problem-solving skills and your commitment to timely resolutions.
✨Understand Financial Management
Brush up on your knowledge of P&L management and financial planning. Be prepared to discuss how you've managed budgets in the past and how you can contribute to the financial success of the account. This will demonstrate your understanding of the business side of client services.
