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- Tasks: Lead the optimisation of the ServiceNow platform and collaborate with stakeholders.
- Company: Join a top consultancy specialising in AV and UCC solutions.
- Benefits: Enjoy a competitive salary of £80k and hybrid working options.
- Why this job: Be part of a dynamic team focused on innovation and customer service excellence.
- Qualifications: Experience in ServiceNow applications, especially CSM, is essential.
- Other info: Opportunity to work with a private equity company committed to growth.
The predicted salary is between 48000 - 72000 £ per year.
A Marketing Leading Consultancy that specialises in providing AV and UCC solutions is looking to hire a ServiceNow Application Manager. In this role, you will support the business initiative to continuously improve their ServiceNow platform. Your focus will be on the system processes, optimisation, and supporting the overall application environment.
This will be a client/stakeholder-facing role, collaborating with 6 fellow applications managers to support the adoption and expansion of ServiceNow across the business (This will include business and customer integrations).
The requirement for this individual is to have expertise in the ServiceNow Customer Service Management. FSM, ITSM, and SPM are desirable.
Salary: £80,000
Location/Hybrid: 1-2 days per week to London (Or Sunbury)
Requirements:
- Proven experience and expertise in ServiceNow Applications, specifically CSM (FSM/ITSM/SPM - nice to have)
- Proven experience as an Application manager or consultant with line management and stakeholder management
- Strong knowledge in workflows, UI policies, flow designer, ACL, integration hub, and business rules
- Strong expertise and knowledge of customer service business processes
- Desirable knowledge of JavaScript/JSON/XML and ServiceNow API
If you’re interested in joining a private equity company that is invested in expanding its landscape to always improve, please get in touch with an up-to-date CV to get a conversation rolling.
ServiceNow Manager (London Area) employer: Impellam Group
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Manager (London Area)
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend local meetups or online webinars to connect with others in the field, as they may have insights or even job leads that could help you land the role.
✨Tip Number 2
Familiarise yourself with the latest trends and updates in ServiceNow, especially around Customer Service Management. This knowledge will not only boost your confidence but also demonstrate your commitment to staying current in the field during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised ServiceNow platforms in previous roles. Highlighting your hands-on experience with workflows, UI policies, and integrations will set you apart from other candidates.
✨Tip Number 4
Research the company’s current use of ServiceNow and think about how you can contribute to their goals. Tailoring your conversation to their specific needs will show that you're proactive and genuinely interested in the position.
We think you need these skills to ace ServiceNow Manager (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow applications, particularly in Customer Service Management. Include specific examples of your previous roles as an Application Manager or Consultant, focusing on your stakeholder management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your expertise in ServiceNow and how you can contribute to optimising their platform. Be sure to address your familiarity with workflows, UI policies, and integration processes.
Highlight Relevant Skills: In your application, emphasise your knowledge of JavaScript, JSON, XML, and ServiceNow API. These technical skills are desirable for the role and will set you apart from other candidates.
Showcase Collaboration Experience: Since this role involves working closely with other application managers and stakeholders, include examples of past collaborative projects. Highlight how you supported the adoption and expansion of technology solutions in previous positions.
How to prepare for a job interview at Impellam Group
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow, especially in Customer Service Management. Be prepared to discuss specific projects where you optimised workflows or improved system processes.
✨Demonstrate Stakeholder Management Skills
Since this role involves collaboration with various stakeholders, share examples of how you've successfully managed relationships and communicated effectively with clients or team members in previous roles.
✨Prepare for Technical Questions
Brush up on your knowledge of workflows, UI policies, and integration hubs. Expect technical questions that assess your understanding of these areas, so be ready to explain your thought process and problem-solving approach.
✨Express Your Passion for Continuous Improvement
This position focuses on enhancing the ServiceNow platform. Share your enthusiasm for continuous improvement and provide examples of how you've contributed to similar initiatives in past roles.
