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- Tasks: Lead the optimisation of the ServiceNow platform and enhance system processes.
- Company: Join a top consultancy specialising in AV and UCC solutions.
- Benefits: Enjoy a competitive salary of £80k and hybrid working options.
- Why this job: Be part of a dynamic team driving innovation in ServiceNow applications.
- Qualifications: Experience in ServiceNow CSM is essential; knowledge of FSM, ITSM, and SPM is a plus.
- Other info: Collaborate with stakeholders and fellow managers to expand ServiceNow across the business.
The predicted salary is between 48000 - 64000 £ per year.
A Marketing Leading Consultancy that specialises in providing AV and UCC solutions is looking to hire a ServiceNow Application Manager. In this role, you will support the business initiative to continuously improve their ServiceNow platform. Your focus will be on the system processes, optimisation, and supporting the overall application environment.
This will be a client/stakeholder-facing role, collaborating with 6 fellow applications managers to support the adoption and expansion of ServiceNow across the business (This will include business and customer integrations).
The requirement for this individual is to have expertise in the ServiceNow Customer Service Management. FSM, ITSM, and SPM are desirable.
Salary: £80,000
Location/Hybrid: 1-2 days per week to London (Or Sunbury)
Requirements:
- Proven experience and expertise in ServiceNow Applications, specifically CSM (FSM/ITSM/SPM - nice to have)
- Proven experience as an Application manager or consultant with line management and stakeholder management
- Strong knowledge in workflows, UI policies, flow designer, ACL, integration hub, and business rules
- Strong expertise and knowledge of customer service business processes
- Desirable knowledge of JavaScript/JSON/XML and ServiceNow API
If you’re interested in joining a private equity company that is invested in expanding its landscape to always improve, please get in touch with an up-to-date CV to get a conversation rolling.
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Manager
✨Tip Number 1
Familiarise yourself with the latest features and updates in ServiceNow, especially in Customer Service Management. This will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the AV and UCC solutions space. Attend relevant industry events or webinars where you can meet potential colleagues or stakeholders, as personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised ServiceNow platforms in previous roles. Highlighting your hands-on experience with workflows, UI policies, and integrations will set you apart from other candidates.
✨Tip Number 4
Research the company’s current use of ServiceNow and think about how you can contribute to their goals. Tailoring your conversation to their specific needs will show that you're proactive and genuinely interested in the role.
We think you need these skills to ace ServiceNow Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow applications, particularly in Customer Service Management. Include specific examples of how you've optimised systems and managed stakeholders.
Craft a Compelling Cover Letter: In your cover letter, emphasise your expertise in ServiceNow and your ability to collaborate with teams. Mention any relevant projects where you improved application processes or customer service workflows.
Showcase Technical Skills: Clearly outline your technical skills related to ServiceNow, such as knowledge of workflows, UI policies, and integration hub. If you have experience with JavaScript, JSON, or XML, be sure to include that as well.
Highlight Stakeholder Management Experience: Since this role involves client and stakeholder interaction, provide examples of your previous experiences in managing relationships and driving adoption of technology solutions within a business context.
How to prepare for a job interview at Impellam Group
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow, especially in Customer Service Management. Be prepared to discuss specific projects where you've optimised workflows or improved system processes.
✨Demonstrate Stakeholder Management Skills
Since this role involves collaboration with various stakeholders, be ready to share examples of how you've successfully managed relationships and communicated effectively with clients or team members in previous roles.
✨Prepare for Technical Questions
Brush up on your knowledge of workflows, UI policies, and integration hubs. Expect technical questions that assess your understanding of these areas, so be ready to explain your thought process and problem-solving approach.
✨Express Your Passion for Continuous Improvement
This position focuses on enhancing the ServiceNow platform. Share your ideas on how you would approach continuous improvement and any relevant experiences where you've driven change in a similar environment.
