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- Tasks: Lead the migration to a modern billing platform and enhance digital customer journeys.
- Company: A leading commercial bank driving transformation in banking services.
- Benefits: Competitive rate, hybrid work model, and opportunity for impactful work.
- Other info: Join a dynamic team focused on growth and customer satisfaction.
- Why this job: Shape the future of banking with innovative billing solutions and customer experiences.
- Qualifications: Experience in billing migration and digital product ownership in banking.
The predicted salary is between 70000 - 90000 £ per year.
We’re supporting a leading commercial bank on a large-scale transformation of its billing and charging platform, and we’re looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you’ll lead the end-to-end migration from legacy billing systems to a modern, scalable platform, while owning the digital billing experience across customer channels. You’ll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients.
What You’ll Be Doing
- Billing Migration & Programme Delivery
- Lead the end-to-end billing migration strategy and execution
- Own the migration roadmap, including dependencies, risks, and key milestones
- Oversee transition from legacy systems with minimal/no customer disruption
- Ensure pricing integrity, service continuity, and regulatory compliance throughout
- Proactively resolve product, billing, and integration challenges
- Digital Product Ownership
- Own billing journeys across digital channels (online, mobile, servicing platforms)
- Define product vision, roadmap, and backlog for billing capabilities
- Deliver seamless, intuitive end-to-end customer journeys
- Drive continuous improvement through analytics, testing, and customer insight
- Customer & Commercial Outcomes
- Ensure billing propositions align with customer needs and revenue objectives
- Optimise pricing models, charging structures, and fee transparency
- Balance customer experience with commercial performance
- Leverage data to identify growth and efficiency opportunities
- Stakeholder & Vendor Management
- Collaborate across Technology, Finance, Operations, and Channels
- Manage third-party vendors and platform providers
- Engage senior stakeholders to align priorities and secure investment
- Risk, Governance & Compliance
- Ensure solutions meet regulatory and conduct standards
- Identify and manage delivery and operational risks
- Maintain strong governance, controls, and audit readiness
What We’re Looking For
- Experience
- Proven track record leading billing / charging migration programmes in commercial or corporate banking
- Strong background in digital product ownership and delivery
- Experience delivering complex legacy-to-modern platform transformations
- Deep understanding of banking products, pricing, and revenue drivers
- Experience delivering customer-centric digital journeys across channels
- Familiarity with Agile / Scrum delivery environments
- Technical & Domain Expertise
- Knowledge of billing engines, fee structures, and pricing models
- Understanding of core banking systems, payment flows, and digital integration
- Experience using data, analytics, and testing to inform product decisions
- Leadership & Capability
- Ability to define strategy and execute at pace
- Strong stakeholder management and influencing skills
- Commercial mindset with focus on income, efficiency, and customer outcomes
- Proven ability to lead cross-functional teams
What Success Looks Like
- Seamless migration to a modern billing platform with no customer impact
- Fully digitised, self-service billing journeys
- Improved accuracy, transparency, and control of charging
- Delivery of income growth, cost efficiency, and customer satisfaction gains
Why This Role Matters
This role is central to transforming how the bank monetises and serves its commercial clients, enabling:
- Simplified, digital-first billing experiences
- Greater control over pricing and revenue
- Reduced legacy complexity and operational risk
- A strong foundation for future product innovation and growth
Lead Product Manager employer: Impellam Group
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and product management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to billing migration and digital product ownership. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your previous successes in leading billing migrations or digital product initiatives. This tangible evidence can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Lead Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Lead Product Manager. Highlight your experience with billing migrations and digital product ownership, as these are key for us. Use specific examples that showcase your skills in leading complex transformations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your understanding of banking products and your approach to customer-centric digital journeys.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and outcomes to demonstrate your impact in previous roles, especially in areas like income growth and customer satisfaction. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Impellam Group
✨Know Your Billing Migration Inside Out
Make sure you understand the ins and outs of billing migration, especially in a commercial banking context. Brush up on your knowledge of legacy systems and modern platforms, as well as the challenges that come with transitioning between them. This will show your potential employer that you're not just familiar with the process, but that you can lead it effectively.
✨Showcase Your Digital Product Ownership Skills
Prepare to discuss your experience in digital product ownership, particularly how you've defined product visions and roadmaps in the past. Be ready to share specific examples of how you've delivered customer-centric digital journeys and improved user experiences across various channels. This will highlight your ability to drive the bank's digital billing experience.
✨Demonstrate Stakeholder Management Expertise
Since this role involves collaborating with various stakeholders, be prepared to talk about your experience managing relationships with senior stakeholders and third-party vendors. Share examples of how you've aligned priorities and secured investment for projects, as this will showcase your influencing skills and ability to navigate complex environments.
✨Emphasise Your Analytical Mindset
Highlight your experience using data and analytics to inform product decisions. Discuss how you've leveraged insights to optimise pricing models and improve customer outcomes. This will demonstrate your commercial mindset and ability to balance customer experience with business performance, which is crucial for this role.