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- Tasks: Provide technical support for hardware, software, and network issues in a fast-paced environment.
- Company: Join a dynamic investment bank focused on collaboration and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and hands-on experience in a thriving sector.
- Why this job: Gain exposure to diverse infrastructure elements while working in a supportive team culture.
- Qualifications: 3+ years of desktop support experience with strong knowledge of Windows 11 and MS 365.
- Other info: Must be available for a 5-day onsite role in London with a flexible shift schedule.
The predicted salary is between 30000 - 70000 £ per year.
An investment bank is seeking an Infrastructure Support Analyst to provide technical support for end-users to troubleshoot hardware, software, and network issues across VDI, Desktop Computers, laptops, printers, and other peripherals.
Working closely with the support team, you will maintain Windows 11 and MS 365 applications and security software to ensure smooth trading operations.
Salary: £50,000 + bonus
Location: 5 days onsite in the City of London (Weekly shift rotation between 6:30 am-6 pm). We will only be considering applications with a notice period of 1 month or less due to the urgency of this hire.
Requirements:
- Proven experience as a desktop support (minimum 3 years)
- Strong knowledge and experience of desktop operating systems, hardware, and software (Win 11, MS 365/office suite, VDI, Exchange online, Citrix)
- Familiarity with endpoint security software and antivirus firewalls
- Comfort with a stakeholder-facing role, where you interact with end-users in person, over the phone, and remotely
- Willingness to provide out-of-hours support as needed to meet project deadlines and support business operations
- Proactive ability to propose solutions for troubleshooting trends or gaps of risk/improvement
If you are interested in this exciting opportunity where you will be exposed to different elements of infrastructure support and be embedded within a small-medium investment bank, where it's a collaborative and non-siloed environment, please get in touch with an up-to-date CV to start the conversation.
Infrastructure Support Analyst employer: Impellam Group
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, MS 365, and VDI. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the investment banking sector, especially those in infrastructure support roles. Attend industry meetups or online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for stakeholder interactions by practising your communication skills. Since this role involves direct contact with end-users, being able to explain technical issues in simple terms is crucial.
✨Tip Number 4
Show your proactive problem-solving skills by thinking of potential improvements or solutions to common troubleshooting issues. Be ready to discuss these ideas during interviews to demonstrate your initiative.
We think you need these skills to ace Infrastructure Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support, particularly with Windows 11 and MS 365. Use specific examples to demonstrate your troubleshooting skills and familiarity with hardware and software.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements of the job. Emphasise your proactive approach to problem-solving and your ability to work closely with end-users. Mention your willingness to provide out-of-hours support if necessary.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to VDI, Exchange online, and endpoint security software. This will show that you have the necessary expertise for the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a collaborative environment within an investment bank. Mention how you look forward to contributing to the team and supporting business operations effectively.
How to prepare for a job interview at Impellam Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11, MS 365, and other relevant technologies. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Problem-Solving Ability
During the interview, be ready to walk through your troubleshooting process for common hardware and software issues. This will show your proactive approach to identifying and resolving problems, which is crucial for an Infrastructure Support Analyst.
✨Emphasise Communication Skills
Since the role involves interacting with end-users, it's important to convey your ability to communicate effectively. Share examples of how you've successfully assisted users in the past, whether in person, over the phone, or remotely.
✨Prepare for Scenario-Based Questions
Expect questions that present hypothetical situations related to infrastructure support. Practising your responses to these scenarios can help you articulate your thought process and decision-making skills, which are key in a fast-paced investment banking environment.
