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- Tasks: Provide top-notch IT support to senior executives, solving their tech issues efficiently.
- Company: Join a leading company focused on innovative technology solutions for top-tier executives.
- Benefits: Enjoy flexible working hours and the chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team supporting influential leaders while enhancing your tech skills.
- Qualifications: Experience in executive IT support and familiarity with Windows, MacOS, and Office 365 required.
- Other info: Opportunity for hybrid work and involvement in exciting executive events.
The predicted salary is between 36000 - 60000 £ per year.
IT Executive Support – Contract
Role Summary:
The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs, in a fast and efficient manner, whilst always maintaining calm and in control.
Key Responsibilities:
- Comprehensive support of all executive related IT issues and problems.
- Escalate problems where necessary to third parties both internal and external.
- Respond to phone, Email and face-to-face incidents reported to the team.
- Capture all workload activity via the ServiceNow toolsets.
- Plan and implement approved desk move and changes.
- Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
- Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast paced.
- environment
- Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
- Working with different teams to facilitate project work streams in the executive environment.
- Compiling technical road maps for future innovation & business integration
- Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
- Support Executive events and Hybrid meetings.
- Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor.
Knowledge/Experience required:
- Experience supporting in Executive environment.
- Windows 10 & Office 365 including MS Teams.
- MacOS.
- Outlook / Office 365 support.
- Lenovo & HP Hardware support.
- Apple Products (MacBook, iPads, iPhones).
- Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support.
- Home working support.
- ITIL understanding and experience of practice.
- Hybrid meeting & Live event support.
Please apply to the advert for more information.
Information Technology Help Desk Support employer: Impellam Group
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10, Office 365, and MacOS. Having hands-on experience or certifications in these areas can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in supporting executives or high-level professionals. This could include examples of how you maintained composure under pressure and resolved issues efficiently.
✨Tip Number 3
Demonstrate your understanding of ITIL practices and how they apply to executive support. Being able to discuss this knowledge during an interview will show that you are well-versed in industry standards.
✨Tip Number 4
Prepare to discuss your experience with hybrid meetings and video conferencing tools like Cisco, Teams, and Zoom. Providing specific examples of how you've supported these technologies in a professional setting will be beneficial.
We think you need these skills to ace Information Technology Help Desk Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and required skills. Tailor your application to highlight your experience in supporting executives and your familiarity with the technologies mentioned.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in an executive support role or similar environments. Mention specific technologies you've worked with, such as Windows 10, Office 365, and any hardware support experience.
Showcase Your Soft Skills: Since the role requires maintaining calm under pressure and excellent communication skills, provide examples in your application that demonstrate your ability to handle high-stress situations and communicate effectively with senior executives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Impellam Group
✨Show Your Executive Support Experience
Make sure to highlight any previous experience you have in supporting executives or high-level management. Discuss specific scenarios where you successfully resolved IT issues for senior staff, as this will demonstrate your capability to handle the demands of the role.
✨Familiarize Yourself with Relevant Technologies
Brush up on your knowledge of Windows 10, Office 365, and MacOS, as well as hardware support for Lenovo and HP products. Be prepared to discuss how you've used these technologies in past roles, especially in an executive environment.
✨Demonstrate Calm Under Pressure
Since the role requires maintaining composure while resolving urgent IT issues, be ready to share examples of how you've managed stressful situations in the past. This could include handling multiple requests simultaneously or troubleshooting problems during important meetings.
✨Understand ITIL Practices
Having a solid understanding of ITIL practices is crucial for this position. Be prepared to discuss how you've applied ITIL principles in your previous roles, particularly in relation to incident management and service delivery.
