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For Companies At a Glance
- Tasks: Ensure high-quality processes and products while enhancing customer experiences globally.
- Company: Join a leading company committed to quality excellence and continuous improvement.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Why this job: Make a real impact on quality management and customer satisfaction in a dynamic environment.
- Qualifications: 5+ years in quality roles, engineering degree, and experience with QMS tools.
- Other info: Collaborative culture with a focus on personal development and team success.
The predicted salary is between 36000 - 60000 £ per year.
The Quality Management Systems Manager plays a critical role in ensuring consistent, high‑quality processes, products, and customer experiences across all global company locations. This position leads the development, implementation, and continual improvement of the company’s Quality Management System (QMS), ensuring full compliance with ISO 9001 and driving excellence in quality performance, process management, and customer satisfaction.
Key Responsibilities
- Quality Management & Certification: Maintain and improve processes to ensure compliance with ISO 9001 across all company sites. Lead proactive quality management initiatives using best-practice tools such as APQP to enhance products, processes, and customer satisfaction.
- Process Management: Support the design, rollout, and continuous improvement of business processes by working closely with key departments. Administer and develop the Promapp Process Management System and the Process Documentation Centre (PDC), including training and reporting on key process metrics.
- Data & KPI Management: Provide data analytics to help process owners and leaders identify improvement opportunities. Monitor and maintain all Quality Department KPIs, driving focused continuous improvement actions.
- Quality Incident Support: Act as an escalation point for quality issues, ensuring structured problem-solving approaches (e.g., 8D, DMAIC) are applied across customer service, engineering, production, and project teams.
- Customer & Contract Quality Support: Improve customer satisfaction through effective complaint resolution and reporting. Provide quality expertise for pre‑qualification questionnaires, contracts, and customer audits. Serve as the primary contact for customer quality representatives during audits and contract discussions. Support the creation of quality plans for specific projects or contracts.
- Audits & Compliance: Coordinate and lead internal audit programmes, conducting system audits and presenting findings and recommendations.
- Communication & Systems: Maintain and enhance quality-related content on the company intranet to improve the visibility and accessibility of quality information.
- Continuous Improvement: Contribute to business‑wide continuous improvement efforts to enhance quality, efficiency, and customer satisfaction. Deliver training and coaching on quality tools and improvement techniques.
- Business Awareness: Stay informed about company structure, products, and customers through training, internal communications, and cross‑department engagement.
- Leadership Support: Provide deputy support for the Quality Manager when required.
Personal Skills & Attributes
- Assertive and confident in expressing opinions and taking action when needed.
- Strong communicator with excellent listening skills and experience working across functions with suppliers, customers, and internal teams.
- Coaching & mentoring capability, able to support team development and guide Production Quality Engineers in daily tasks.
- Skilled in conflict management, diplomacy, and forging positive working relationships.
- Able to influence, motivate, and energise others at all organisational levels with a flexible communication style.
- Highly capable in organisation, planning, and managing multiple priorities.
- Strong results orientation, maintaining focus on both short‑ and long‑term goals.
- High self-awareness, understanding strengths and areas for development.
- A true team player, supporting wider business objectives and collaborative working.
Core Company Responsibilities
- Adhere to all company policies and procedures.
- Maintain and improve professional competencies through continuous personal development.
- Keep updated on company structure, technology, products, and customers.
- Promote effective internal working relationships through positive communication and collaboration.
Knowledge, Skills & Experience
- Essential: IT literate with proficiency in MS Office (Word, Excel, PowerPoint). Experienced in applying quality improvement tools. Proven track record of driving continuous improvement and problem-solving in a manufacturing environment. Experience working with IT‑based QMS tools (e.g., Promapp, QPulse, MasterControl). Ability to apply APQP techniques.
- Desirable: Experience in manufacturing complex electro-mechanical assemblies. Familiarity with EFQM frameworks. SharePoint experience.
Qualifications
- Essential: Minimum 5 years’ experience in quality environments within engineering, manufacturing, marine, or defence sectors. Bachelor’s degree in Engineering (Manufacturing, Electrical, or Mechanical preferred).
- Desirable: Certified ISO 9001 Lead Auditor (or equivalent). Membership of CQI or ASQ.
Locations
Quality Management Specialist in Hampshire, Yateley employer: Impellam Group
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Management Specialist in Hampshire, Yateley
✨Tip Number 1
Network like a pro! Reach out to your connections in the quality management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to quality management. Think about how you can showcase your experience with ISO 9001 and continuous improvement techniques. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, highlight specific projects where you improved processes or customer satisfaction. This will help potential employers see the value you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Quality Management Specialist in Hampshire, Yateley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Management Specialist role. Highlight your experience with ISO 9001 and any quality improvement tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven continuous improvement or resolved quality issues in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Impellam Group
✨Know Your ISO 9001 Inside Out
Make sure you brush up on ISO 9001 standards before the interview. Be ready to discuss how you've applied these principles in your previous roles, and think of specific examples where you've driven quality improvements.
✨Showcase Your Problem-Solving Skills
Prepare to talk about your experience with structured problem-solving approaches like 8D or DMAIC. Have a couple of real-life scenarios ready where you successfully resolved quality issues, highlighting your analytical skills and teamwork.
✨Familiarise Yourself with QMS Tools
If you've worked with IT-based QMS tools like Promapp or QPulse, be sure to mention this during the interview. Discuss how you've used these tools to enhance processes and improve customer satisfaction, as this will show your technical proficiency.
✨Demonstrate Your Communication Skills
As a Quality Management Specialist, strong communication is key. Prepare to share examples of how you've effectively communicated with cross-functional teams or customers, especially during audits or contract discussions. This will highlight your ability to build positive relationships.