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For Companies At a Glance
- Tasks: Lead the migration to a modern billing platform and enhance digital customer experiences.
- Company: A leading commercial bank undergoing a major transformation.
- Benefits: Competitive rate, hybrid work model, and opportunity for impactful work.
- Other info: Join a dynamic team focused on growth and efficiency.
- Why this job: Shape the future of banking with innovative billing solutions and customer-centric strategies.
- Qualifications: Experience in billing migration and digital product ownership in banking.
The predicted salary is between 60000 - 80000 £ per year.
Location: London or Edinburgh (Hybrid)
Contract: Initial 6-month contract
IR35: Inside IR35
Rate: Competitive (dependent on experience)
The Opportunity
We’re supporting a leading commercial bank on a large-scale transformation of its billing and charging platform, and we’re looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you’ll lead the end-to-end migration from legacy billing systems to a modern, scalable platform, while owning the digital billing experience across customer channels. You’ll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients.
What You’ll Be Doing
- Billing Migration & Programme Delivery
- Lead the end-to-end billing migration strategy and execution
- Own the migration roadmap, including dependencies, risks, and key milestones
- Oversee transition from legacy systems with minimal/no customer disruption
- Ensure pricing integrity, service continuity, and regulatory compliance throughout
- Proactively resolve product, billing, and integration challenges
- Own billing journeys across digital channels (online, mobile, servicing platforms)
- Define product vision, roadmap, and backlog for billing capabilities
- Deliver seamless, intuitive end-to-end customer journeys
- Drive continuous improvement through analytics, testing, and customer insight
- Ensure billing propositions align with customer needs and revenue objectives
- Optimise pricing models, charging structures, and fee transparency
- Balance customer experience with commercial performance
- Leverage data to identify growth and efficiency opportunities
- Collaborate across Technology, Finance, Operations, and Channels
- Manage third-party vendors and platform providers
- Engage senior stakeholders to align priorities and secure investment
- Ensure solutions meet regulatory and conduct standards
- Identify and manage delivery and operational risks
- Maintain strong governance, controls, and audit readiness
What We’re Looking For
- Proven track record leading billing/charging migration programmes in commercial or corporate banking
- Strong background in digital product ownership and delivery
- Experience delivering complex legacy-to-modern platform transformations
- Deep understanding of banking products, pricing, and revenue drivers
- Experience delivering customer-centric digital journeys across channels
- Familiarity with Agile/Scrum delivery environments
Technical & Domain Expertise
- Knowledge of billing engines, fee structures, and pricing models
- Understanding of core banking systems, payment flows, and digital integration
- Experience using data, analytics, and testing to inform product decisions
Leadership & Capability
- Ability to define strategy and execute at pace
- Strong stakeholder management and influencing skills
- Commercial mindset with focus on income, efficiency, and customer outcomes
- Proven ability to lead cross-functional teams
What Success Looks Like
- Seamless migration to a modern billing platform with no customer impact
- Fully digitised, self-service billing journeys
- Improved accuracy, transparency, and control of charging
- Delivery of income growth, cost efficiency, and customer satisfaction gains
Why This Role Matters
This role is central to transforming how the bank monetises and serves its commercial clients, enabling:
- Simplified, digital-first billing experiences
- Greater control over pricing and revenue
- Reduced legacy complexity and operational risk
- A strong foundation for future product innovation and growth
Lead Product Manager in City of London employer: Impellam Group
Contact Detail:
Impellam Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you know their business inside out, especially how your skills can help with their billing migration.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, particularly in leading digital product transformations and managing stakeholder relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Lead Product Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Product Manager role. Highlight your experience with billing migration and digital product ownership, as these are key for us. Use specific examples that showcase your skills in leading complex transformations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for digital product management and how your background aligns with our needs. Don’t forget to mention your understanding of banking products and customer-centric journeys!
Showcase Your Achievements: When detailing your experience, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improved customer satisfaction or successful project delivery. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Impellam Group
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the bank's current billing systems and the proposed migration strategy. Familiarise yourself with the key challenges they face and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Lead Product Manager, you'll need to demonstrate your ability to lead cross-functional teams. Prepare examples of past projects where you've successfully managed stakeholders and driven product delivery, especially in complex environments.
✨Prepare for Technical Questions
Expect questions about billing engines, pricing models, and digital integration. Brush up on your technical knowledge and be ready to explain how you've used data and analytics to inform product decisions in previous roles.
✨Align with Their Vision
Research the bank's commercial strategy and think about how your vision for digital billing can support their goals. Be prepared to discuss how you would optimise customer journeys while balancing commercial performance during the interview.