Customer Service Representative - MedTech
Location: Surrey
6-month contract
SRG are partnered with an established MedTech company based in Surrey to hire a Customer Service Representative for an initial 6-month contract. Working across surgical and Med-tech areas you will be the first point of support to ensure customers and clients receive the right help, advice and service straight away.
The Role
As a customer Service Representative, you will be working alongside a team to respond to telephone and email queries, ensuring an exceptional level of service to clients and customers using critical surgical and medical products.
Key duties will include:
- Answering phone and email enquiries from customers, resolving queries and placing orders.
- Working in partnership with specialist departments to resolve complex queries
- Manage customer orders, investigating & resolving issues and delays.
- Using SAP & Salesforce to accurately record interactions, queries and complaints.
- Providing a top tier customer and client service.
Requirements
- Prior experience in a similar customer service environment.
- Knowledge of Med-Tech, Pharma or health-care products would be advantageous.
- Knowledge of using SAP systems, alongside good IT skills.
- Ability to build and develop relationships alongside strong customer service and communication skills.
- Available to start with short notice.
We believe in the power of science - that's why we stay at the forefront of the life sciences industry, keeping up to date with the latest research, innovations, and market trends to provide valuable insight and guidance to our clients and candidates.
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