At a Glance
- Tasks: Log maintenance requests and coordinate tasks for a busy Facilities Management team.
- Company: Join a leading utilities provider with a focus on customer service.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Experience in helpdesk or facilities management and strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Helpdesk Operative
Location
Southern Water Fixed Sussex 40129424, BN13 3NX
Job Type
Full-Time
About the Role
We are seeking a proactive and customer-focused
Helpdesk Operative to join a busy Facilities Management team supporting a major utilities contract.
This is an excellent opportunity for an organised professional who thrives in a fast-paced environment and enjoys delivering outstanding customer service while coordinating maintenance activities.
As the first point of contact for clients and stakeholders, you will be responsible for accurately logging reactive maintenance requests, managing work orders, monitoring service levels, and ensuring tasks are allocated correctly and efficiently.
Key Responsibilities
- Receive and process maintenance requests via phone, email, and helpdesk systems.
- Log all reactive and planned maintenance requests accurately within the CAFM system.
- Ensure correct prioritisation and allocation of tasks in line with contractual SLAs.
- Coordinate with schedulers, engineers, and subcontractors to ensure timely completion of works.
- Raise purchase orders for ad-hoc maintenance requirements where necessary.
- Maintain accurate records, including job details, locations, photographs, and supporting documentation.
- Respond professionally to customer queries and provide regular updates on job progress.
- Monitor helpdesk inboxes and ensure all requests are actioned within agreed timescales.
- Build and maintain strong relationships with internal teams, clients, and suppliers.
- Support continuous improvement initiatives and contribute to operational excellence.
About You
To be successful in this role, you will have
- Previous experience within a Helpdesk, Service Desk, Facilities Management, or Maintenance Coordination environment.
- Experience using CAFM systems such as
Planon, Maximo, Concept, TRIRIGA, Concerto , or similar.
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and customer service skills.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
- Experience working to Service Level Agreements (SLAs).
- A positive, flexible, and proactive approach to work.
Desirable Experience
- Facilities Management or Property Services background.
- Experience coordinating engineers, contractors, or maintenance teams.
- Purchase Order processing experience.
- Knowledge of reactive and planned maintenance processes.
If you have experience within Facilities Management, Helpdesk Operations, Service Desk Coordination, or Maintenance Administration and are looking for your next challenge, we'd love to hear from you.
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Help desk Operative in Worthing employer: Impellam Careers
As a Finance and Research Administrator at the Bartlett School of Architecture in London, you will be part of a vibrant academic community that values collaboration and innovation. The role offers a supportive work culture with opportunities for professional growth, including mentoring sessions and exposure to diverse research projects. Enjoy the unique advantage of working in a prestigious institution located in one of the world's most dynamic cities, where your contributions will directly impact the advancement of architectural research.
StudySmarter Expert Advice🤫
We think this is how you could land Help desk Operative in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impellam Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impellam Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help desk Operative in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impellam Careers:Your cover letter is your chance to shine! Tell us why you want to work at Impellam Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impellam Careers!
How to prepare for a job interview at Impellam Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
