At a Glance
- Tasks: Coordinate and schedule repairs for a busy housing team, ensuring efficient service delivery.
- Company: Join a dynamic housing repairs team focused on high-quality resident service.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in residents' lives by ensuring timely repairs and maintenance.
- Qualifications: Experience in repairs planning or scheduling, strong organisational skills, and effective communication.
The predicted salary is between 32760 - 40040 £ per year.
We are seeking an experienced Repairs Planner to join a busy housing repairs team responsible for coordinating responsive maintenance across a large residential property portfolio. The role is key to ensuring repairs are scheduled efficiently, operatives are fully utilised, and residents receive a high standard of service. The successful candidate will have previous experience in a repairs planning or scheduling role within housing, property maintenance, or facilities management and will be confident working in a fast-paced environment where priorities can change throughout the day.
Key Responsibilities
- Plan and schedule responsive repairs and maintenance jobs for operatives and subcontractors
- Ensure operatives' diaries are fully utilised while allowing for emergency and priority works
- Liaise with residents to arrange convenient appointment times and manage expectations
- Prioritise urgent repairs, vulnerable resident cases and compliance-related works
- Monitor job progress and adjust schedules where required due to delays, access issues or emergencies
- Work closely with supervisors, operatives and managers to ensure work is delivered efficiently
- Ensure jobs are allocated with the correct skills, materials and time requirements
- Manage follow-on works and ensure all tasks are raised and scheduled promptly
- Maintain accurate records within the repairs management system
- Support the wider repairs team with administration and coordination tasks where required
Key Skills and Experience
- Proven experience in a repairs planner, scheduler or works coordinator role within housing repairs or maintenance
- Strong organisational and time management skills with the ability to manage multiple priorities
- Experience scheduling work for a team of operatives or contractors
- Good understanding of responsive repairs processes and trade requirements
- Confident communicator able to deal with residents, operatives and internal teams
- Strong IT skills and experience using repairs management systems such as MRI, Northgate, DRS, or similar
- Ability to work under pressure in a fast-paced operational environment
- A proactive approach to problem solving and diary management
Customer Service Advisor/PLanner in Tamworth employer: Impellam Careers
As a Finance and Research Administrator at the Bartlett School of Architecture in London, you will be part of a vibrant academic community that values collaboration and innovation. The role offers a supportive work culture with opportunities for professional growth, including mentoring sessions and exposure to diverse research projects. Enjoy the unique advantage of working in a prestigious institution located in one of the world's most dynamic cities, where your contributions will directly impact the advancement of architectural research.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/PLanner in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impellam Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impellam Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor/PLanner in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impellam Careers:Your cover letter is your chance to shine! Tell us why you want to work at Impellam Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impellam Careers!
How to prepare for a job interview at Impellam Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
