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For Companies At a Glance
- Tasks: Collaborate with teams to enhance ServiceNow and improve IT service management processes.
- Company: Leading London-based law firm with a focus on innovation.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in a professional services environment.
- Qualifications: Experience as a Business Analyst in ServiceNow and strong stakeholder management skills.
- Other info: 6-month contract with a structured, supportive work culture.
The predicted salary is between 50000 - 65000 £ per year.
Contract: 6 months (Outside IR35)
Location: London (3 days onsite)
Overview
We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives. Enhancements across ServiceNow and core ITSM processes within a professional services environment.
Key Responsibilities
- Work with stakeholders across IT and business functions to gather and define requirements
- Translate business needs into clear functional specifications for ServiceNow delivery
- Support ongoing ServiceNow enhancements, implementations, and optimisation
- Analyse and improve IT service management processes (incident, problem, change)
- Facilitate workshops, stakeholder sessions, and UAT
- Act as the bridge between technical teams and non-technical stakeholders
Required Experience
- Strong experience as a Business Analyst on ServiceNow projects
- Proven background delivering within IT Service Management environments
- Experience working across key ServiceNow modules (Incident, Change, Problem)
- Strong stakeholder management skills, ideally within a professional services or law firm environment
- Ability to operate in a structured, stakeholder-heavy organisation
ServiceNow Business Analyst in Slough employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms or IT service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and business analysis. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Showcase your skills through real-life examples. When you get the chance to speak with potential employers, share specific instances where you've improved IT service management processes or successfully managed stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace ServiceNow Business Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with ITSM processes and any specific projects you've worked on that relate to ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your stakeholder management skills and any relevant experience in professional services or law firms. Let us know why you’re excited about this opportunity!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've improved processes or delivered successful projects. We love seeing the impact you've made!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Impax Recruitment
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the key modules like Incident, Change, and Problem Management. Being able to discuss specific functionalities and how they can improve IT service management will show that you're not just a Business Analyst, but a ServiceNow expert.
✨Prepare for Stakeholder Scenarios
Since this role involves a lot of stakeholder management, think about past experiences where you've successfully gathered requirements or facilitated workshops. Be ready to share specific examples that highlight your ability to bridge the gap between technical teams and non-technical stakeholders.
✨Understand the Professional Services Environment
Research the law firm and its culture. Understanding the nuances of working in a professional services environment will help you tailor your responses. Think about how your previous experiences align with their needs and be prepared to discuss how you can contribute to their service management initiatives.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about their current ServiceNow challenges or upcoming projects. This not only shows your interest in the role but also gives you valuable insights into how you can make an impact if you join their team.