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For Companies At a Glance
- Tasks: Lead Service Desk projects and improve IT support initiatives.
- Company: Professional services organisation with a focus on delivery.
- Benefits: Hybrid working, training opportunities, and potential for contract extension.
- Why this job: Make a real impact in IT support while developing your project management skills.
- Qualifications: Experience in IT projects and strong stakeholder management skills.
- Other info: Hands-on role with clear responsibilities and growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (hybrid working, approximately 3 days onsite per week)
Contract: 6 month fixed term contract with potential to extend
Start date: ASAP
Salary: Contract or FTC, dependent on experience
Overview
A professional services organisation is seeking a Project Manager to deliver Service Desk and IT support related initiatives. This role sits firmly at delivery level and is suited to someone comfortable running projects end to end, without needing senior or programme level responsibility. You will be responsible for managing defined workstreams, coordinating delivery across technical teams and suppliers, and ensuring projects are delivered to plan, within agreed scope and timelines.
The Role
You will manage the delivery of Service Desk projects and service improvement initiatives, working closely with operational teams and third party providers. Responsibilities include:
- Managing project scope, plans, timelines, and dependencies
- Owning project documentation including RAID, plans, and status reporting
- Coordinating resources across internal teams and external suppliers
- Managing risks, issues, and change in line with agreed governance
- Tracking progress against milestones and supporting basic cost control
- Providing regular project updates to stakeholders and delivery leads
- Supporting service transitions, tooling changes, and operational improvements within the Service Desk
This role is delivery focused and hands on, with accountability for outcomes, but without strategic ownership or people management responsibilities.
Required Experience
Essential:
- Proven experience delivering IT or Service Desk related projects
- Experience working with Service Desk platforms such as ServiceNow or similar tools
- Understanding of IT service environments and support operations
- Ability to manage third party suppliers or managed service providers
- Working knowledge of project management methodologies (Prince2, Agile, or similar)
- Strong stakeholder management skills at operational and management level
- Confident communicator with technical and non-technical audiences
- Good working knowledge of Microsoft Excel and PowerPoint for reporting
Desirable:
- Experience in regulated or structured environments
- ITIL Foundation or equivalent service management knowledge
- Prince2 Practitioner or Agile certification
What’s on Offer
Delivery focused project role with clear scope and ownership
Exposure to varied Service Desk and IT support initiatives
Supportive environment with access to training and development
Opportunity to extend or convert to a longer term position
Project Manager – Service Desk employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager – Service Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and service desk initiatives. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve managed projects before, gather documentation, reports, or case studies that highlight your achievements. This can really set you apart from other candidates when you’re discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project Manager – Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience with Service Desk projects and any relevant tools like ServiceNow. We want to see how your skills match what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Share specific achievements that demonstrate your ability to manage projects effectively. We love seeing quantifiable results!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Impax Recruitment
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your previous projects in detail. Be ready to explain how you managed project scope, timelines, and resources, especially in relation to Service Desk initiatives. This will show that you have the hands-on experience they’re looking for.
✨Familiarise Yourself with Service Desk Tools
Since the role involves working with Service Desk platforms like ServiceNow, brush up on your knowledge of these tools. If you’ve used them before, be prepared to share specific examples of how you leveraged these platforms to improve service delivery.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage stakeholders at different levels. Think of examples where you successfully communicated with both technical and non-technical audiences. Highlight your ability to keep everyone informed and engaged throughout the project lifecycle.
✨Showcase Your Methodology Knowledge
Be ready to discuss your understanding of project management methodologies like Prince2 or Agile. They’ll want to know how you apply these frameworks in real-world scenarios, so think of instances where you adapted your approach to fit the project needs.
