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For Companies At a Glance
- Tasks: Lead CRM transformation projects and ensure successful implementation across multiple workstreams.
- Company: Dynamic international organisation focused on innovative CRM solutions.
- Benefits: Competitive salary, professional development, and the chance to work in a fast-paced environment.
- Why this job: Make a real impact by driving change in a high-profile transformation programme.
- Qualifications: Experience in CRM projects and strong stakeholder management skills required.
- Other info: Ideal for those who thrive in complex, evolving environments.
The predicted salary is between 36000 - 60000 £ per year.
Duration: 12 months
Start: ASAP
The Role
We are seeking an experienced Project Manager to support a large-scale CRM transformation programme within a complex, international organisation. The role is consulting-led and delivery-focused, centred on the implementation, integration and optimisation of CRM platforms during a period of organisational change.
You will lead end-to-end delivery across CRM-related workstreams, acting as the bridge between the business, Technology, Operations and senior stakeholders. This is a hands-on delivery role rather than a PMO or reporting position.
Key Responsibilities
- Lead delivery of CRM initiatives, including system implementation, integration, migration and enhancement
- Own and drive detailed project plans, milestones, dependencies and resourcing across multiple workstreams
- Facilitate design, planning and execution workshops with business users, Technology teams and vendors
- Manage risks, issues and dependencies, escalating where required into a central Programme Manager
- Coordinate internal teams and third-party vendors involved in CRM delivery
- Ensure CRM solutions align with business processes, data models and user requirements
- Produce clear, senior-level reporting and updates using PowerPoint and Excel
Requirements
- Proven experience delivering CRM transformation or implementation projects within complex organisations
- Strong background in business and technology change programmes, ideally within consulting or professional services environments
- Demonstrable experience working with senior stakeholders and business users
- Comfortable managing multiple workstreams in fast-moving, ambiguous environments
- Strong planning, governance and delivery discipline
- Experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics or similar
- Background in professional services or regulated environments
- Relevant project or change management certifications
What This Role Suits
This role suits a Project Manager who is delivery-driven, commercially aware, and comfortable owning CRM change from initiation through to execution in high-profile transformation programmes.
Project Manager (CRM Transformation) employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (CRM Transformation)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with CRM transformations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific projects you've led. Highlight your hands-on experience with CRM platforms and how you've driven successful outcomes.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or webinars about CRM and project management. This not only boosts your knowledge but also gives you great talking points during interviews.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities waiting for you. Tailor your application to highlight your delivery-focused approach and experience with CRM transformations to stand out from the crowd.
We think you need these skills to ace Project Manager (CRM Transformation)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience with CRM transformations and any relevant certifications. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past projects and how they relate to the responsibilities listed in the job description.
Showcase Your Stakeholder Management Skills: Since this role involves working with senior stakeholders, make sure to highlight your experience in managing relationships and facilitating workshops. We love seeing how you’ve navigated complex environments in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Impax Recruitment
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce or Microsoft Dynamics. Brush up on their features and how they can be optimised for business processes, as this will show your technical knowledge and readiness to lead CRM initiatives.
✨Prepare for Stakeholder Engagement
Since the role involves working with senior stakeholders, practice articulating your experience in managing relationships and facilitating discussions. Think of examples where you’ve successfully navigated complex stakeholder environments and how you ensured alignment across teams.
✨Master Project Management Methodologies
Familiarise yourself with various project management methodologies that could apply to CRM transformation projects. Be ready to discuss how you’ve applied these methodologies in past roles, especially in fast-paced and ambiguous settings, to drive successful outcomes.
✨Showcase Your Reporting Skills
As the role requires producing clear reports for senior management, prepare to demonstrate your proficiency in tools like PowerPoint and Excel. Bring examples of past reports you've created and be ready to explain how you tailored them for different audiences.
