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- Tasks: Lead Service Desk projects and improve IT support initiatives.
- Company: Dynamic professional services organisation with a collaborative culture.
- Benefits: Competitive salary, hybrid working, training opportunities, and potential for contract extension.
- Why this job: Make a real impact in IT support while developing your project management skills.
- Qualifications: Experience in IT or Service Desk projects and strong stakeholder management skills.
- Other info: Hands-on role with clear ownership and excellent career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
A professional services organisation is seeking a Project Manager to deliver Service Desk and IT support related initiatives. This role sits firmly at delivery level and is suited to someone comfortable running projects end to end, without needing senior or programme level responsibility.
You will be responsible for managing defined workstreams, coordinating delivery across technical teams and suppliers, and ensuring projects are delivered to plan, within agreed scope and timelines.
The Role:
- Manage the delivery of Service Desk projects and service improvement initiatives, working closely with operational teams and third party providers.
Responsibilities include:
- Managing project scope, plans, timelines, and dependencies
- Owning project documentation including RAID, plans, and status reporting
- Coordinating resources across internal teams and external suppliers
- Managing risks, issues, and change in line with agreed governance
- Tracking progress against milestones and supporting basic cost control
- Providing regular project updates to stakeholders and delivery leads
- Supporting service transitions, tooling changes, and operational improvements within the Service Desk
This role is delivery focused and hands on, with accountability for outcomes, but without strategic ownership or people management responsibilities.
Required Experience:
Essential:
- Proven experience delivering IT or Service Desk related projects
- Experience working with Service Desk platforms such as ServiceNow or similar tools
- Understanding of IT service environments and support operations
- Ability to manage third party suppliers or managed service providers
- Working knowledge of project management methodologies (Prince2, Agile, or similar)
- Strong stakeholder management skills at operational and management level
- Confident communicator with technical and non-technical audiences
- Good working knowledge of Microsoft Excel and PowerPoint for reporting
Desirable:
- Experience in regulated or structured environments
- ITIL Foundation or equivalent service management knowledge
- Prince2 Practitioner or Agile certification
What’s on Offer:
- Delivery focused project role with clear scope and ownership
- Exposure to varied Service Desk and IT support initiatives
- Supportive environment with access to training and development
- Opportunity to extend or convert to a longer term position
Project Manager - Service Desk in London employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Service Desk in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service desk or project management roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common project management scenarios. Think about how you’d handle specific challenges related to service desk projects. This will help us showcase your problem-solving skills and experience effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Project Manager - Service Desk in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience with Service Desk projects and any relevant tools like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your project management experience and how you've successfully delivered IT initiatives in the past.
Showcase Your Communication Skills: As a Project Manager, you'll need to communicate effectively with both technical and non-technical audiences. In your application, give us a taste of your communication style and how you manage stakeholder relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Impax Recruitment
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your previous projects in detail. Be ready to explain how you managed project scope, timelines, and resources, especially in relation to Service Desk initiatives. This will show that you have the hands-on experience they’re looking for.
✨Familiarise Yourself with Service Desk Tools
Since the role involves working with Service Desk platforms like ServiceNow, it’s crucial to brush up on your knowledge of these tools. If you’ve used similar platforms, be prepared to share specific examples of how you leveraged them to improve service delivery.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage stakeholders at both operational and management levels. Think of examples where you successfully communicated with technical and non-technical audiences, and how you kept everyone informed throughout the project lifecycle.
✨Showcase Your Methodology Knowledge
Be ready to discuss your understanding of project management methodologies like Prince2 or Agile. They’ll want to know how you apply these frameworks in real-world scenarios, so think of instances where you adapted your approach to fit the project needs.
