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For Companies At a Glance
- Tasks: Lead CRM transformation projects and ensure successful implementation across multiple workstreams.
- Company: Dynamic international organisation focused on innovative CRM solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in a high-profile transformation programme while developing your project management skills.
- Qualifications: Experience in CRM projects and strong stakeholder management skills.
- Other info: Fast-paced environment with opportunities to work with leading technology platforms.
The predicted salary is between 48000 - 72000 £ per year.
Location: London (3 days per week on-site)
Duration: 12 months
Start: ASAP
The Role
We are seeking an experienced Project Manager to support a large-scale CRM transformation programme within a complex, international organisation. The role is consulting-led and delivery-focused, centred on the implementation, integration and optimisation of CRM platforms during a period of organisational change.
You will lead end-to-end delivery across CRM-related workstreams, acting as the bridge between the business, Technology, Operations and senior stakeholders. This is a hands-on delivery role rather than a PMO or reporting position.
Key Responsibilities
- Lead delivery of CRM initiatives, including system implementation, integration, migration and enhancement
- Own and drive detailed project plans, milestones, dependencies and resourcing across multiple workstreams
- Facilitate design, planning and execution workshops with business users, Technology teams and vendors
- Manage risks, issues and dependencies, escalating where required into a central Programme Manager
- Coordinate internal teams and third-party vendors involved in CRM delivery
- Ensure CRM solutions align with business processes, data models and user requirements
- Produce clear, senior-level reporting and updates using PowerPoint and Excel
Essential Experience
- Proven experience delivering CRM transformation or implementation projects within complex organisations
- Strong background in business and technology change programmes, ideally within consulting or professional services environments
- Demonstrable experience working with senior stakeholders and business users
- Comfortable managing multiple workstreams in fast-moving, ambiguous environments
- Strong planning, governance and delivery discipline
Desirable
- Experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics or similar
- Background in professional services or regulated environments
- Relevant project or change management certifications
What This Role Suits
This role suits a Project Manager who is delivery-driven, commercially aware, and comfortable owning CRM change from initiation through to execution in high-profile transformation programmes.
Project Manager (CRM Transformation) in London employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (CRM Transformation) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM initiatives. We recommend practising common interview questions and tailoring your responses to highlight your experience in CRM transformation. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Project Manager role! We make it easy for you to showcase your skills and experience directly to the hiring team. Let’s get you that job!
We think you need these skills to ace Project Manager (CRM Transformation) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience with CRM transformations and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past successes in managing CRM initiatives and how you’ve navigated complex environments.
Showcase Your Stakeholder Management Skills: Since this role involves working closely with senior stakeholders, make sure to highlight your experience in this area. We love seeing how you've effectively communicated and collaborated with different teams in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Impax Recruitment
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce or Microsoft Dynamics. Brush up on their features and how they can be optimised for business processes, as this will show your technical knowledge and readiness to lead CRM initiatives.
✨Prepare for Stakeholder Scenarios
Since the role involves working with senior stakeholders, think of examples where you've successfully managed stakeholder expectations or resolved conflicts. Be ready to discuss how you facilitated workshops or communicated project updates clearly, as this will demonstrate your hands-on delivery skills.
✨Master Project Management Methodologies
Familiarise yourself with various project management methodologies that could apply to CRM transformations. Whether it’s Agile, Waterfall, or a hybrid approach, be prepared to explain how you’ve used these methods in past projects to manage multiple workstreams effectively.
✨Showcase Your Problem-Solving Skills
Think of specific challenges you faced in previous projects, especially in complex environments. Be ready to discuss how you identified risks, managed issues, and coordinated with teams to ensure successful delivery. This will highlight your ability to navigate ambiguity and drive results.
