At a Glance
- Tasks: Lead CRM and ERM integration projects, ensuring smooth data migration and system stability.
- Company: Join a dynamic team in a hybrid London role with a focus on innovation.
- Benefits: Enjoy a competitive salary and the flexibility of hybrid working.
- Other info: Great opportunity for career growth in a collaborative and supportive setting.
- Why this job: Make a real impact in a fast-paced environment during a major merger integration.
- Qualifications: Proven experience in IT project management, especially with CRM and ERM platforms.
The predicted salary is between 48000 - 72000 £ per year.
Location: Hybrid in London 3 days a week
Contract: rolling 6 month contract (FTC only)
Role Purpose
Coordinate and deliver CRM and ERM workstreams within a wider merger integration programme, ensuring Day 1 readiness and phased post Day 1 integration. The role is accountable for the successful integration, migration, and stabilisation of client, relationship, experience, and engagement data across CRM and ERM platforms and dependent systems, while maintaining data quality, governance, and regulatory compliance.
Key Responsibilities
- Develop and maintain the CRM and ERM delivery plan for the integration programme, aligned to business development and commercial priorities, with clear Day 1 and post Day 1 scope and dependencies.
- Lead end to end project management of CRM and ERM integration activities, including configuration alignment, data migration, integrations, testing, cutover, and stabilisation of business critical systems.
- Capture and validate functional and technical requirements for CRM, ERM, and dependent systems, working closely with system owners, vendors, and business stakeholders.
- Coordinate data migration activities covering client, contact, relationship, activity, and experience data, including mapping, cleansing, validation, reconciliation, and issue management.
- Ensure reliable and secure data flows between CRM and ERM platforms and downstream systems, including oversight of vendor managed integrations and interim processes required for Day 1.
- Work closely with Data Privacy, Information Security, Risk, and Records teams to ensure appropriate handling of client and relationship data.
- Understand and manage impacts to business development activity such as pitching, client targeting, campaigns, relationship intelligence, and experience reporting across Day 1 and the wider integration roadmap.
- Maintain delivery governance artefacts including plans, RAID logs, dependency tracking, and status reporting, escalating risks and issues as required.
- Support Day 1 readiness, testing, operational handover, and post go live stabilisation, ensuring issues are prioritised and resolved in line with business expectations.
Required Experience
- Proven IT Project Manager experience delivering CRM and or ERM platforms in complex enterprise environments.
- Demonstrable experience working with enterprise CRM and experience management solutions, including relationship intelligence and pitch content tooling.
- Strong understanding of CRM and ERM data domains, including clients, contacts, relationships, activities, engagement insights, and experience records.
- Experience managing data migration, cutover planning, and Day 1 delivery for business critical systems.
- Experience partnering with business development or commercial teams and translating business requirements into effective system delivery.
- Strong stakeholder management skills, with experience working across IT, commercial functions, Risk, Data Privacy, and third party vendors.
- Experience coordinating multiple vendors and internal delivery teams across parallel workstreams.
- Experience delivering within merger or acquisition integration programmes desirable but not required.
- Experience within professional services, financial services, or similarly regulated environments desirable but not required.
- Good awareness of data privacy, confidentiality, and information governance requirements in relation to client and relationship data.
- Strong delivery discipline with experience producing and maintaining plans, RAID logs, and senior level reporting.
CRM Project Manager employer: Impax Recruitment
As a CRM Project Manager in our London office, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a supportive culture that values your contributions, ensuring you play a pivotal role in our exciting merger integration programme. Join us to be part of a forward-thinking team that champions data integrity and client engagement while enjoying the benefits of a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a CRM Project Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by brushing up on your project management skills and understanding of CRM and ERM systems. Be ready to discuss your past experiences and how they relate to the responsibilities outlined in the job description. We want to see you shine!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Talk about how you've successfully collaborated with different teams and vendors in the past. This is key for a role that involves coordinating multiple workstreams and ensuring smooth integration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace CRM Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Project Manager role. Highlight your experience with CRM and ERM platforms, and don’t forget to showcase your project management skills. We want to see how you’ve successfully delivered similar projects in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the job description and show us your passion for CRM and data management.
Showcase Your Stakeholder Management Skills:Since this role involves working with various stakeholders, make sure to highlight your stakeholder management experience. Share examples of how you've effectively communicated and collaborated with different teams to achieve project goals.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Impax Recruitment
✨Know Your CRM and ERM Inside Out
Make sure you’re well-versed in the specifics of CRM and ERM platforms. Brush up on your knowledge of data domains, migration processes, and integration activities. Being able to discuss these topics confidently will show that you’re not just familiar with the systems but can also manage them effectively.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed complex projects. Highlight your ability to coordinate multiple vendors and internal teams, and how you’ve handled challenges during data migration or Day 1 delivery. This will demonstrate your capability to lead end-to-end project management.
✨Understand the Business Impact
Be ready to discuss how CRM and ERM integration affects business development activities. Think about how you can translate technical requirements into business outcomes. Showing that you understand the bigger picture will impress interviewers and prove you can align tech solutions with commercial priorities.
✨Prepare for Stakeholder Management Questions
Expect questions about how you’ve worked with various stakeholders, including IT, commercial teams, and third-party vendors. Have specific examples ready that illustrate your strong communication and relationship-building skills. This will highlight your ability to navigate complex environments and ensure successful collaboration.
