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For Companies At a Glance
- Tasks: Collaborate with teams to enhance ServiceNow and improve IT service management processes.
- Company: Leading London-based law firm with a focus on innovation.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in a professional services environment.
- Qualifications: Experience as a Business Analyst in ServiceNow and strong stakeholder management skills.
- Other info: 6-month contract with a mix of onsite and remote work.
The predicted salary is between 50000 - 65000 £ per year.
Contract: 6 months (Outside IR35)
Location: London (3 days onsite)
Overview
We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives across ServiceNow and core ITSM processes within a professional services environment.
Key Responsibilities
- Work with stakeholders across IT and business functions to gather and define requirements
- Translate business needs into clear functional specifications for ServiceNow delivery
- Support ongoing ServiceNow enhancements, implementations, and optimisation
- Analyse and improve IT service management processes (incident, problem, change)
- Facilitate workshops, stakeholder sessions, and UAT
- Act as the bridge between technical teams and non-technical stakeholders
Required Experience
- Strong experience as a Business Analyst on ServiceNow projects
- Proven background delivering within IT Service Management environments
- Experience working across key ServiceNow modules (Incident, Change, Problem)
- Strong stakeholder management skills, ideally within a professional services or law firm environment
- Ability to operate in a structured, stakeholder-heavy organisation
ServiceNow Business Analyst in City of London employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms or IT service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and business analysis. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve successfully improved IT service management processes. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings and it’s a great way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace ServiceNow Business Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with ITSM processes and any specific projects you've worked on that relate to ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your stakeholder management skills and how you've successfully bridged the gap between technical teams and non-technical stakeholders in the past.
Showcase Relevant Experience: When filling out your application, be sure to showcase your strong experience as a Business Analyst on ServiceNow projects. We love seeing concrete examples of how you've delivered within IT Service Management environments, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Impax Recruitment
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the key modules like Incident, Change, and Problem Management. Being able to discuss specific functionalities and enhancements will show that you're not just a Business Analyst, but a ServiceNow expert.
✨Prepare for Stakeholder Scenarios
Since stakeholder management is crucial for this role, think of examples from your past experiences where you've successfully gathered requirements or facilitated workshops. Be ready to explain how you navigated challenges and ensured clear communication between technical and non-technical teams.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've analysed and improved IT service management processes in previous roles. Bring concrete examples of how your analysis led to tangible improvements. This will demonstrate your ability to add value to their service management initiatives.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the specific service management challenges the firm is currently facing or what success looks like for them in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.