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For Companies At a Glance
- Tasks: Lead CRM transformation projects and ensure successful implementation across multiple workstreams.
- Company: Dynamic international organisation focused on innovative CRM solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in a high-profile transformation programme while developing your project management skills.
- Qualifications: Experience in CRM projects and strong stakeholder management skills.
- Other info: Fast-paced environment with opportunities to work with leading technology platforms.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (3 days per week on-site)
Duration: 12 months
Start: ASAP
The Role
We are seeking an experienced Project Manager to support a large-scale CRM transformation programme within a complex, international organisation. The role is consulting-led and delivery-focused, centred on the implementation, integration and optimisation of CRM platforms during a period of organisational change.
You will lead end-to-end delivery across CRM-related workstreams, acting as the bridge between the business, Technology, Operations and senior stakeholders. This is a hands-on delivery role rather than a PMO or reporting position.
Key Responsibilities
- Lead delivery of CRM initiatives, including system implementation, integration, migration and enhancement
- Own and drive detailed project plans, milestones, dependencies and resourcing across multiple workstreams
- Facilitate design, planning and execution workshops with business users, Technology teams and vendors
- Manage risks, issues and dependencies, escalating where required into a central Programme Manager
- Coordinate internal teams and third-party vendors involved in CRM delivery
- Ensure CRM solutions align with business processes, data models and user requirements
- Produce clear, senior-level reporting and updates using PowerPoint and Excel
Essential Experience
- Proven experience delivering CRM transformation or implementation projects within complex organisations
- Strong background in business and technology change programmes, ideally within consulting or professional services environments
- Demonstrable experience working with senior stakeholders and business users
- Comfortable managing multiple workstreams in fast-moving, ambiguous environments
- Strong planning, governance and delivery discipline
Desirable
- Experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics or similar
- Background in professional services or regulated environments
- Relevant project or change management certifications
What This Role Suits
This role suits a Project Manager who is delivery-driven, commercially aware, and comfortable owning CRM change from initiation through to execution in high-profile transformation programmes.
Project Manager (CRM Transformation) in City of London employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (CRM Transformation) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with CRM transformations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your CRM knowledge and project management skills. Be ready to discuss specific examples of how you've led similar projects and tackled challenges. We want to see that hands-on delivery experience!
✨Tip Number 3
Showcase your adaptability! In a fast-moving environment, being able to pivot and manage multiple workstreams is key. Share stories that highlight your ability to thrive in ambiguity and deliver results under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Project Manager (CRM Transformation) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience with CRM transformations and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past successes in managing CRM initiatives and how you’ve navigated complex environments.
Showcase Your Stakeholder Management Skills: Since this role involves working closely with senior stakeholders, make sure to highlight your experience in this area. We love seeing how you've effectively communicated and collaborated with different teams in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Impax Recruitment
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce or Microsoft Dynamics. Brush up on their features and how they can be optimised for business processes, as this will show your potential employer that you’re ready to hit the ground running.
✨Prepare for Stakeholder Scenarios
Since the role involves working with senior stakeholders, think of examples from your past experiences where you successfully managed stakeholder expectations or resolved conflicts. Be ready to discuss these scenarios in detail, highlighting your communication and negotiation skills.
✨Master Project Management Methodologies
Familiarise yourself with various project management methodologies, especially those relevant to CRM transformations. Be prepared to discuss how you’ve applied these methodologies in previous roles, focusing on your planning, governance, and delivery discipline.
✨Showcase Your Delivery Focus
This role is all about hands-on delivery, so come armed with specific examples of projects where you led end-to-end delivery. Highlight your ability to manage multiple workstreams and how you coordinated teams and vendors to achieve successful outcomes.
