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For Companies At a Glance
- Tasks: Collaborate with teams to enhance ServiceNow and improve IT service management processes.
- Company: Leading London-based law firm with a focus on innovation.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in a professional services environment.
- Qualifications: Experience as a Business Analyst in ServiceNow and strong stakeholder management skills.
- Other info: 6-month contract with a mix of onsite and remote work.
The predicted salary is between 50000 - 60000 £ per year.
Contract: 6 months (Outside IR35)
Location: London (3 days onsite)
Overview
We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives across ServiceNow and core ITSM processes within a professional services environment.
Key Responsibilities
- Work with stakeholders across IT and business functions to gather and define requirements
- Translate business needs into clear functional specifications for ServiceNow delivery
- Support ongoing ServiceNow enhancements, implementations, and optimisation
- Analyse and improve IT service management processes (incident, problem, change)
- Facilitate workshops, stakeholder sessions, and UAT
- Act as the bridge between technical teams and non-technical stakeholders
Required Experience
- Strong experience as a Business Analyst on ServiceNow projects
- Proven background delivering within IT Service Management environments
- Experience working across key ServiceNow modules (Incident, Change, Problem)
- Strong stakeholder management skills, ideally within a professional services or law firm environment
- Ability to operate in a structured, stakeholder-heavy organisation
Business Analyst / Contracts Analyst in City of London employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst / Contracts Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms or IT service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and business analysis. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve worked on relevant projects, compile them into a neat presentation. This gives potential employers a tangible sense of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst / Contracts Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with ServiceNow and IT service management processes, as these are key for us. Use specific examples that showcase your skills in stakeholder management and requirements gathering.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in professional services and how you can bridge the gap between technical teams and stakeholders, just like we do at StudySmarter.
Showcase Relevant Projects: When filling out your application, don’t forget to mention any relevant projects you've worked on. We love seeing how you've contributed to ServiceNow enhancements or ITSM processes, so make sure to include those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills directly to our hiring team!
How to prepare for a job interview at Impax Recruitment
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the key modules like Incident, Change, and Problem Management, and be ready to discuss how you've used them in past projects. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Stakeholder Management is Key
Since this role involves working closely with stakeholders, prepare examples of how you've successfully managed stakeholder relationships in the past. Think about specific situations where you facilitated workshops or sessions, and be ready to explain how you navigated differing opinions to achieve a common goal.
✨Translate Business Needs Clearly
Practice articulating how you translate business requirements into functional specifications. You might be asked to provide a scenario during the interview, so have a couple of examples ready that demonstrate your ability to bridge the gap between technical teams and non-technical stakeholders.
✨Show Your Analytical Skills
Be prepared to discuss how you've analysed and improved IT service management processes in previous roles. Bring along specific metrics or outcomes from your past work that highlight your analytical skills and how they contributed to successful project outcomes.