Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Collaborate with teams to enhance ServiceNow and improve IT service management processes.
- Company: Leading London-based law firm with a focus on innovation.
- Benefits: Competitive contract rate, flexible working, and professional growth opportunities.
- Why this job: Join a dynamic team and make a real impact in a professional services environment.
- Qualifications: Experience as a Business Analyst in ServiceNow and strong stakeholder management skills.
- Other info: 6-month contract with potential for future opportunities.
The predicted salary is between 45000 - 55000 £ per year.
Contract: 6 months (Outside IR35)
Location: London (3 days onsite)
Overview
We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives across ServiceNow and core ITSM processes within a professional services environment.
Key Responsibilities
- Work with stakeholders across IT and business functions to gather and define requirements
- Translate business needs into clear functional specifications for ServiceNow delivery
- Support ongoing ServiceNow enhancements, implementations, and optimisation
- Analyse and improve IT service management processes (incident, problem, change)
- Facilitate workshops, stakeholder sessions, and UAT
- Act as the bridge between technical teams and non-technical stakeholders
Required Experience
- Strong experience as a Business Analyst on ServiceNow projects
- Proven background delivering within IT Service Management environments
- Experience working across key ServiceNow modules (Incident, Change, Problem)
- Strong stakeholder management skills, ideally within a professional services or law firm environment
- Ability to operate in a structured, stakeholder-heavy organisation
Analyst / Business Analyst in City of London employer: Impax Recruitment
Contact Detail:
Impax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst / Business Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms or IT service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and business analysis. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you improved IT service management processes or facilitated successful stakeholder sessions. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Analyst / Business Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a ServiceNow Business Analyst. Highlight your experience with IT service management and any specific projects you've worked on that relate to ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your stakeholder management skills and any relevant experience in professional services or law firms. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate how you've effectively communicated with both technical teams and non-technical stakeholders. We want to see examples of how you've facilitated workshops or sessions in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Impax Recruitment
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the key modules like Incident, Change, and Problem Management, and be ready to discuss how you've used them in past projects. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Master Stakeholder Management
Since this role involves a lot of interaction with stakeholders, prepare examples of how you've successfully managed relationships in previous roles. Think about specific situations where you facilitated workshops or sessions, and be ready to explain how you navigated differing opinions to achieve a common goal.
✨Translate Business Needs Like a Pro
Practice articulating how you gather and define requirements from stakeholders. Be prepared to walk through your process of translating business needs into functional specifications. This will demonstrate your analytical skills and your ability to bridge the gap between technical teams and non-technical stakeholders.
✨Showcase Your Process Improvement Skills
Be ready to discuss how you've analysed and improved IT service management processes in the past. Have specific examples at hand that highlight your problem-solving abilities and how your contributions led to tangible improvements. This will help the interviewers see your value in optimising their ServiceNow environment.