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- Tasks: Help clients maximise their investment by designing impactful learning strategies.
- Company: Join Imparta, a global leader in sales performance improvement.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Why this job: Make a real difference in client success while developing your consulting skills.
- Qualifications: Experience in B2B sales or consulting with strong communication skills.
- Other info: Dynamic role with opportunities to build long-term client relationships.
The predicted salary is between 60000 - 70000 £ per year.
Imparta is a global leader in performance improvement for Sales, CX and Leadership. Imparta's 25 years of research and experience with leading global organisations allows it to deliver:
- The skills to win: Imparta's modern, research-based methodology equips sellers to make sense of each situation, choose the right response, and deliver results based on 180+ best practice skill modules.
- Embedded at scale: Imparta's expert designers, consultants and trainers help you assess, develop, coach, and continuously improve sales capabilities at scale, globally, in local language.
- Powered by agentic AI: i-Coach AI is an agentic solution that delivers proactive and personalised assessment, learning, coaching and task support for every user, integrated into your AI infrastructure.
Together, these elements allow organisations to assess, develop, coach, practice, and continuously improve sales capabilities at global scale, while tracking results and adjusting as the team and markets evolve. They can be used to plug gaps in sales enablement, or to build an entire enablement solution.
About the Role: Reporting to the Head of Consultancy and Success. The role of the Sales Performance Consultant (SPC) is to understand the client's needs and use their knowledge of the Imparta product, frameworks, and technology to design and implement a learning strategy that enables the Client to achieve their objectives and maximise the value of their investment.
The SPC will establish a deep understanding of the client's needs so they can collaboratively create a learning strategy that will embed learning and drive impact and ROI. The SPC will establish trusted advisor relationships with senior client stakeholders to identify new opportunities, ensure the solutions are successful and they are satisfied with the experience they receive to ultimately improve customer lifetime value and add value through playing a key role in driving long term relationships with clients.
The SPC will work with the client and Imparta teams to measure application of Imparta key tools, drive adoption, embedding and impact of the solution, as well as ensure clients are successfully onboarded and receive a positive experience, driving growth for Imparta through renewals and expansion.
Responsibilities include the following:
- CLIENT RELATIONSHIP: Maintain a deep understanding of our solutions and content and educate customers about the most relevant solution for their specific business needs and identify new opportunities to add value; Build deep Client intimacy and own key stakeholder relationships, sharing observations and insights derived from measurement data and its analysis; Collaborate with the cross functional groups across Imparta to further develop customer relationships and ensure our customers are realizing the most possible value from their investment whilst ensuring margins are protected; Proactively drive communication with clients to enable future thinking around product / sector / client;
- ASSESS: Build deep customer intimacy through SME calls with key stakeholders to ensure we understand client strategy and challenges they face on an ongoing basis to enable us to make proactive recommendations throughout the lifecycle of the client; Oversee application of assessment tools, where required. Work with Product Manager, Change & Enablement to identify product improvements where necessary.
- CHOOSE: Manage and deliver a learner strategy that drives change; Support clients ongoing needs (based on client strategy or change to needs) with recommendations on which programmes / modules / 5Cs focus areas; Where needed work with Design team to contextualise materials;
- LEARN: Be responsible for creation of faculty briefing pack, support selection and onboarding of the faculty – ensuring they are the right fit and have the understanding of the client and any key information they need;
- APPLY: Focus on successful implementation of solutions, change management consultancy to support application and embedding, leading a positive customer experience, and maintaining / growing revenue renewals and net retention improvements; Define and optimise Client lifecycle by driving programmes and initiatives to improve engagement approaches and lead a culture of continuous improvement;
- STICK: Drive Client outcomes, solution application and customer experience; Influence future lifetime value through maximizing value, customer satisfaction and overall health scores; Reduce churn and drive new business growth through greater advocacy and reference ability – measured against specific client KPIs; Create and own the measurement scorecard for each Client; Proactively ask for testimonials, referrals, create success stories and apply for industry awards when the right opportunity arises.
The Role – core competencies: Client & Commercial Acumen, Learning & Change Enablement, Strategic Thinking, Relationship Building, Data & Impact, Agility & Teamwork, Communication & Facilitation, Consultative Mindset.
The Role – skills & behaviours: Stakeholder engagement – can influence and build trust with senior leaders, both internal and external; Learning mindset – curious, self-reflective, open to feedback; Ownership – takes initiative, drives work independently; Agility – comfortable with ambiguity and evolving client needs; Collaboration – works cross-functionally with internal teams and faculty; Outcome-focused – obsessed with driving client results and ROI; Gravitas – presence and confidence in client-facing conversations.
Basic Experience & Qualifications: A strong client-facing commercial background in either (or both) B2B sales and B2C Service; Track record of engaging personally with clients in a consulting or design/delivery role; Gravitas in sales (or service) as a profession and the ability to converse at a senior level, having ideally been in sales, sales leadership, CX, general management, etc.; Proven experience in driving solution application and embedding and leveraging best practices; Possesses a strong presence, with communication and interpersonal skills that inspire and motivate clients and internal staff; Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning; Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
Compensation: £60-£70k (plus up to $5k performance related bonus).
Sales Performance Consultant in London employer: Imparta
Contact Detail:
Imparta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Performance Consultant in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to sales performance. This will help you tailor your responses and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your client relationship skills and how you can drive results, as these are key for the Sales Performance Consultant role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Performance Consultant in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Sales Performance Consultant role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill.
Showcase Your Experience: When you're putting together your application, don’t just list your previous jobs. Instead, share specific examples of how you've successfully engaged with clients or driven results in a similar role. We want to see your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and connect with clients, so don’t be afraid to show us who you are and what makes you unique.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Imparta
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Imparta's products and methodologies. Familiarise yourself with their research-based approach and how it can help clients improve sales performance. This knowledge will allow you to speak confidently about how you can contribute to their goals.
✨Build Your Client Relationship Skills
Since the role involves establishing trusted advisor relationships with clients, think of examples from your past experiences where you've successfully built rapport and trust. Be ready to discuss how you can apply these skills to understand client needs and drive value for them.
✨Showcase Your Analytical Thinking
The role requires operational excellence in analytical thinking and problem-solving. Prepare to discuss specific instances where you've used data to drive decisions or improve processes. Highlight your ability to assess client needs and recommend tailored solutions based on measurable outcomes.
✨Demonstrate Agility and Flexibility
Imparta values agility in responding to evolving client needs. Think of examples where you've had to adapt quickly to changes or ambiguity in a project. Show that you're comfortable navigating these situations and can still deliver results, which is crucial for driving client satisfaction and retention.
