At a Glance
- Tasks: Drive insurance transformation projects and collaborate with senior leadership.
- Company: Join Impactron, a fast-growing consulting firm in the UK insurance sector.
- Benefits: Competitive salary, health perks, and a focus on employee well-being.
- Other info: Gain exposure to innovative platforms and work with global clients.
- Why this job: Make a real impact in a scaling organisation and enhance your career.
- Qualifications: 6+ years in UK insurance as a Business Analyst with strong IT knowledge.
Location: UK
Type: Hybrid (2 days/week in office)
Role Overview
Impactron is a high-growth consulting and services firm working with global clients in regulated industries, with a strong and growing focus on UK insurance and the Lloyd’s of London market. We are looking for a Senior Techno-Functional Business Analyst who brings deep UK insurance domain knowledge, strong IT systems understanding, and an interest in modernising insurance operations through platform-led and CRM-centric approaches. This role offers a rare opportunity to join Impactron in its early growth phase, work closely with senior leadership, and gain end-to-end exposure across pre-sales, solution design, and delivery, while helping shape how modern platforms such as ServiceNow and CRM solutions are applied across complex legacy insurance landscapes.
Why This Role at Impactron
- Be part of a scaling organisation in its formative growth stage
- High visibility and ownership, with direct exposure to senior leadership
- Opportunity to work on platform-led insurance transformation initiatives
- Exposure across pre-sales, solutioning, delivery, and client engagement
- Accelerated learning through cross-functional and cross-client experience
Key Responsibilities
Techno-Functional Delivery
- Act as a techno-functional Business Analyst on UK insurance transformation programmes
- Work with business and IT stakeholders to understand:
- Insurance processes
- Existing legacy systems and SaaS platforms
- Analyse and document:
- Functional and system requirements
- User stories and acceptance criteria
- Integration and interface needs
- Collaborate with architects and delivery teams to align requirements with target-state platform and architectural direction
- Support configuration, UAT cycles, and go-live readiness
Pre-Sales, Solutioning & Platform Strategy Exposure
- Work closely with pre-sales, sales, and business development teams to:
- Understand client problem statements and transformation objectives
- Contribute to solution constructs and functional approaches
- Bring domain and system insights into proposals and solution narratives
- Support discussions around:
- Rationalisation or displacement of fragmented legacy and SaaS tools
- Introduction of platform-led and workflow-driven approaches across insurance operations
- Gain exposure to how platform choices are positioned and shaped for UK insurance clients
- 6+ years of experience as a Business Analyst with UK insurance exposure
- Experience across multiple UK insurance clients or programmes
- Solid understanding of the Lloyd’s of London ecosystem, including:
- Syndicates, brokers, and coverholders
- Placement, underwriting, claims, and bordereaux processes
- Delegated authority models
- Strong understanding of:
- Policy administration
- Underwriting
- Claims
- Billing / accounting
- Reinsurance (desirable)
- Core Insurance Platforms
- Guidewire (PolicyCenter, ClaimCenter, BillingCenter)
- Duck Creek (Policy, Claims, Billing)
- Other PAS / claims platforms commonly used by UK insurers
- Market & Integration Landscape
- Lloyd’s market platforms (PPL, market modernisation initiatives, bordereaux systems)
- API-led and integration-heavy environments
- iPaaS / ESB platforms (MuleSoft, Boomi, Azure Integration Services)
- Data platforms and reporting ecosystems
- Cloud platforms (AWS, Azure, GCP)
- ServiceNow (workflows, case management, service operations, CRM capabilities)
- Salesforce or Microsoft Dynamics
- Broker and customer journeys
- Operational workflows
- Cross-functional orchestration across legacy environments
UK Insurance Domain Experience
IT Systems & Technology Understanding
The candidate should bring strong working knowledge of insurance IT systems and modern architectures, including:
CRM & Platform-Led Transformation (Good to Have)
Exposure to platforms such as:
Understanding of how CRM and workflow platforms integrate with core insurance systems to enable:
Impactron Benefits
Impactron, founded by seasoned entrepreneurs with decades of experience in building, scaling, and leading multiple enterprises, presents significant potential for professional development. We offer an exciting opportunity to join a rapidly growing consulting organisation and supercharge your learning and career progression. You will work directly with the leadership team to create a meaningful impact on our clients and internally at Impactron. Impactron is committed to providing health, wealth, and happiness to all of its stakeholders and believes strongly that the team is one of the most important stakeholders. We provide competitive salaries, good incentives, and a dedicated focus on employee well-being, encompassing physical health, financial stability, and mental wellness. You’ll engage in projects with leading global organisations, serving as a trusted advisor to deliver meaningful results. At Impactron, your contributions will be valued, and your growth amplified.
Company Description
Impactron Global is a UK-based, pure-play ServiceNow consulting and implementation partner, founded by seasoned professionals and successful entrepreneurs. Impactron provides a full spectrum of services in the ServiceNow ecosystem, from strategy to support across various ServiceNow modules with a deep focus on the London Insurance Market. Impactron will focus heavily on leveraging ServiceNow AI capabilities to deliver AI-led business transformation for our clients.
Senior Business Analyst in London employer: Impactron Global
Impactron is an exceptional employer, offering a unique opportunity to join a high-growth consulting firm at the forefront of insurance transformation in the UK. With a strong emphasis on employee well-being and professional development, you will work closely with senior leadership, gaining invaluable exposure across various functions while contributing to impactful projects for leading global organisations. The hybrid work model and commitment to fostering a supportive work culture make Impactron an attractive place for those seeking meaningful and rewarding employment.
